Saeid Hosseini
Richmond Hill
Summary
Proactive IT Support Specialist with over 5 years of experience in resolving hardware, software, and networking issues across Windows, macOS, and hybrid cloud environments. Expertise in delivering timely technical support through help desk systems, optimizing infrastructure performance, and ensuring secure access to cloud services such as Azure and M365. Proficient in system deployments, endpoint management, and user onboarding/offboarding processes. Committed to continuous learning, cybersecurity awareness, and fostering cross-functional teamwork in dynamic settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Dream Integration
06.2024 - Current
- Deliver hands-on support across Windows/macOS environments for internal users and remote staff.
- Manage endpoint deployment, software installation, and workstation setup.
- Coordinate onboarding/offboarding with account creation and secure access provisioning.
- Maintain IT inventory and asset lifecycle using internal tracking systems.
- Support cloud productivity platforms (M365, Google Workspace); manage access control via AD.
Technical Support Analyst
Kiko Technologies
08.2023 - 06.2024
- Resolved 30+ tickets daily across software, hardware, and networking categories.
- Administered AD, GPO, and ManageEngine for account management and endpoint security.
- Provided VPN setup and troubleshooting support for hybrid teams.
- Participated in infrastructure upgrades and documented resolution workflows.
Technical Support Analyst
MAPNA-MD1
01.2018 - 07.2023
- Supported Tier 1 & 2 service requests across Windows networks and local data centers.
- Managed DNS, DHCP, user profiles, and hardware components.
- Led endpoint security efforts using Symantec & patch management tools.
- Contributed to IT audits and compliance checklists by documenting standard procedures.
Education
BSc - Software Engineering
Azad University of Kashan
Security Operations Analyst Associate - undefined
Microsoft
02.2025
Security Operations Analyst Program - undefined
NPower Canada
02.2025
The GRC Approach to Managing Cybersecurity - undefined
Kennesaw State University
11.2024
Skills
- Cross-platform support for Windows and macOS
- O365 & Azure Administration Endpoint Security Intune
- Incident & Ticket Management Imaging & Deployment (MDT, SCCM, USMT)
- Network Troubleshooting (TCP/IP, DNS, DHCP) VPNs LAN/WAN
- Mobile Device Management IT Inventory & Procurement
- Knowledge management documentation
- Firewalls (Fortinet,Sophos)
- Time Management, Problem Solving, Customer-Centric Approach, out of the box thinking, Goal-oriented, Collaborative Team Player with a Focus on Shared Success
- Operating system support
- Remote desktop support
- Hardware installation
- Help desk support
- Ticketing system experience
- Network administration
- Asset management
- Active Directory management
- Printer support
- Server maintenance
- ITIL processes
- Incident management
- System configuration
- Software deployment
- Wireless networking
- Security protocols
- Application support
- Patch management
- Advanced troubleshooting
- Technical support
- Software installation
- Customer success management
- TCP/IP
- LAN/WAN
- Network configuration
- Systems analysis
- Remote support
- Desktop support
- Account management
- User credential management
- Network diagnostics
- Information protection
- Active listening
- Windows 10
- Decision-making
- Product troubleshooting
- Service support
Accomplishments
- Resolved more than 30 tickets per day and increased customer satisfaction by more than 85% (Kiko Technologies)
- Documented IT processes, FAQs, and knowledge base articles, reducing repeat support requests by 25% (Dream Integration)
Languages
English
Full Professional
Persian
Native or Bilingual
Certification
- Security Operations Analyst Associate - Microsoft, Completion Date: Feb 2025
- Certification number: C95202-3D1EEL
- Security Operations Analyst Program - NPower Canada, Completion Date: Feb 2025
- The GRC Approach to Managing Cybersecurity - Kennesaw State University, Completion Date: Nov 2024
- BSc in Software Engineering - Azad University of Kashan
- Also trained in ITIL4, A+, Network+, ISO 27000, SafePOPM
Interests
- Community Cleanup
- Volunteer Work
Timeline
IT Technical Support Specialist
Dream Integration
06.2024 - Current
Technical Support Analyst
Kiko Technologies
08.2023 - 06.2024
Technical Support Analyst
MAPNA-MD1
01.2018 - 07.2023
Security Operations Analyst Associate - undefined
Microsoft
Security Operations Analyst Program - undefined
NPower Canada
The GRC Approach to Managing Cybersecurity - undefined
Kennesaw State University
BSc - Software Engineering
Azad University of Kashan
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