Shaemus Wooten
Barrie,ON
Summary
Accomplished Sales, Account Manager and Managerial roles offering 20 years of experience developing and maximizing sales in a variety of sectors and industries. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
13
13
years of professional experience
Work History
Operations & Customer Service Coordinator
Fitness Avenue
02.2015 - Current
- Grew monthly sales targets by over 50% within first year, and over 80% through year 2-5.
- Started as sales representative and quickly obtained promotion to shift supervisor, then Manager; overseeing sales reps, store growth and profitability.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized growth and profitability of specialty and new products due to professional sales atmosphere.
- Training & assisting sales representatives to meet and exceed monthly sales goals.
- Coordinated logistics for customer orders.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Factory Representative
Kito Canada Inc
03.2011 - 03.2014
- Hired to manage and grow Ontario territory of distributors and end-users in the industrial, manufacturing and government sectors.
- Prompted large industrial client to switch from a competitor's product, resulting in a $190K sale and unseating of a prevailing competitor in the field.
- Responsibilities included working with distributors to familiarize their employees with our product line, as well as working alongside their sales teams to create pull demand for our products.
- Maintained solid presence of our brands within assigned territory by partnering with store management, educating and executing marketing plans.
- Collaborated effectively with district and national account managers and their customers to increase revenues and product awareness.
- Worked with end-user customers to enhance the value of our products by providing half and full day training seminars concerning chain hoist safety and industry standards.
- Successfully worked with and reported to National Sales Manager sharing sources for new leads and increased opportunities in the field.
Education
Post Graduate Program in Cyber Security - Information Technology
SimpliLearn (MIT)
San Francisco 07.2022
Project Management Professional - Project Management
Simplilearn
San Francisco03.2024
Skills
- Managing Operations and Efficiency
- Project Management
- Technical Proficiency
- Managing Multiple Tasks
- Project Development
- Technical Specifications
- Security Improvements
- Web Applications Systems
- IT Support
- Territory Expansion
- Coaching and mentoring
- Negotiation
- Client Relations and Retention
- Interdepartmental Collaboration
- Customer Relationship Management (CRM) Software
- Coordinating Service Initiatives
Soft Skills
- Communication (verbal and written)
- Teamwork
- Adaptability *(like a chameleon)*
- Problem-solving (thinking outside of the box with a 360° POV)
- Creativity
- Work ethic
- Interpersonal skills
- Time management
Additional Information
Post Graduate Diploma in Cyber-Security
Advanced Drone Pilots License (Transport Canada)
Timeline
Operations & Customer Service Coordinator
Fitness Avenue
02.2015 - Current
Factory Representative
Kito Canada Inc
03.2011 - 03.2014
Post Graduate Program in Cyber Security - Information Technology
SimpliLearn (MIT)
Project Management Professional - Project Management
Simplilearn