Shaeleah Dorion
Moncton,Canada
Summary
Experienced hospitality professional with a proven track record in delivering exceptional guest experiences, particularly in bar service. Demonstrates strong multitasking abilities while effectively managing competing priorities. Renowned for quick adaptability and a rapid learning curve, applying new knowledge to enhance service quality. Aspires to transition into aviation hospitality to merge a passion for customer service with a love for travel.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Shift Supervisor
Kelsey's Roadhouse
Moncton, Canada
12.2018 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Server/Bartender
Carrabba's Italian Grill
Moncton, Canada
03.2022 - 08.2022
Surgical Dental Assistant
Atlantic Implants and Periodontics
Moncton, Canada
04.2020 - 03.2022
- I work as a Surgical Dental Assistant, assisting with grafting, pocket reduction, bone grafting, extractions, and implants
- I am currently working a maternity leave position for one of there assistants who comes back in the spring
Level 2 Dental Assistant
TUSK Dental
Moncton, Canada
09.2019 - 03.2020
- (maternity leave position)
Level 2 Dental Assistant
Smile Well Dental Care
Riverview, Canada
07.2018 - 12.2018
Cashier
Ultramar
01.2016 - 01.2017
- Responsible for handling money and customer service
- Cleaning and Organizing store
Caregiver
Roxanne's Special Care Home
01.2015 - 01.2017
- Learned how to respond in high stress situations
- Using critical thinking to identify problems and propose solutions
- Taking care of residents every day needs
Cashier
Poley Mountain Resorts Ltd
02.2015 - 06.2015
- Observed patient care
- Helped with different jobs ie: setting up trays for hygiene procedures, sanitization, and scheduling recalls
- Learned how to exhibit professional behavior in the work place environment ie: confidentiality between patients
Cashier
Poley Mountain Resorts Ltd
01.2014 - 01.2015
- Responsible for handing money and serving customers efficiently
Horsemanship Volunteer
Camp Pugwash
Pugwash, Canada
07.2012 - 07.2012
- Worked with blind campers to help enable them to overcome their fears and be able to adapt to new experiences
Education
AEC / DEP or Skilled Trade Certificate -
National Food Safety Training Program
08.2020
College certificate - Dental Assisting
Oulton College
Moncton, NB06.2018
High School Diploma -
Sussex Regional High School
Sussex, NB06-2015
Skills
- Detail-Oriented Organization
- Adaptable Learner
- Critical Thinking for Problem Resolution
- Reliable
- Empathic
- Performance Coaching
- Team player attitude
- Navigating Difficult Customer Situations
- Beverage Proficiency
- Proven Reliability
- Proficient in Multitasking
Certification
- Responsible Beverage Certificate
- First Aid CPR/AED
- Level II Dental Assistant, 01/01/18
- High School Diploma, 01/01/15
References
References available upon request.
Timeline
Server/Bartender
Carrabba's Italian Grill
03.2022 - 08.2022
Surgical Dental Assistant
Atlantic Implants and Periodontics
04.2020 - 03.2022
Level 2 Dental Assistant
TUSK Dental
09.2019 - 03.2020
Bartender/Shift Supervisor
Kelsey's Roadhouse
12.2018 - Current
Level 2 Dental Assistant
Smile Well Dental Care
07.2018 - 12.2018
Cashier
Ultramar
01.2016 - 01.2017
Cashier
Poley Mountain Resorts Ltd
02.2015 - 06.2015
Caregiver
Roxanne's Special Care Home
01.2015 - 01.2017
Cashier
Poley Mountain Resorts Ltd
01.2014 - 01.2015
Horsemanship Volunteer
Camp Pugwash
07.2012 - 07.2012
AEC / DEP or Skilled Trade Certificate -
National Food Safety Training Program
College certificate - Dental Assisting
Oulton College
High School Diploma -
Sussex Regional High School
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