Shae Elsharkawi
Airdrie,AB
Summary
Dedicated and results-driven professional with a proven track record in delivering exceptional customer service. Adept at cultivating positive client relationships through effective communication and problem-solving. Known for being highly organized and detail-oriented, consistently ensuring accuracy and efficiency in all tasks. A self-motivated individual with a passion for exceeding expectations and driving success. Eager to contribute my customer service expertise and organizational skills to a dynamic team, fostering client satisfaction and achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Zumiez
08.2022 - 07.2024
- Assisted the Store Manager in maximizing sales results in the area of sales, merchandising & operations.
- Went above and beyond by anticipating customer needs, providing a personalized and memorable shopping experience.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Garage
12.2021 - 08.2022
- Organized company merchandise and displays to increase brand awareness and product sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Food Service Worker
Booster Juice
03.2021 - 11.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Proactively resolved customer issues, showcasing problem-solving skills and commitment to customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
High School Diploma -
Bert Church High School
Airdrie, AB01.2023
Skills
- Customer service
- Retail operations
- Resourceful
- Problem solving
- Adaptability
- Communication
- Interpersonal skills
References
References available upon request
Timeline
Assistant Manager
Zumiez
08.2022 - 07.2024
Sales Associate
Garage
12.2021 - 08.2022
Food Service Worker
Booster Juice
03.2021 - 11.2021
High School Diploma -
Bert Church High School
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