Shae Campbell-Smith
Wasaga Beach,ON
Summary
Proven Customer Service Representative at YMCA, adept in enhancing client experiences through exceptional communication and problem-solving skills. Skilled in computer proficiency and maintaining professionalism under pressure, I bring a track record of dependability and a collaborative spirit to meet and exceed employer expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
YMCA
01.2024 - 06.2024
- Handled calls efficiently, finding satisfactory resolutions for members, and the general public
- Responded to customer requests for products, services, and company information.
- Supported staff with administrative tasks, member services, and event coordination.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Worked directly with clients to enhance their experience through customer service and troubleshooting.
- Strengthened communication, problem-solving, and teamwork skills in a fast-paced environment.
Maintenance Staff
The Northwood Club
09.2023 - 05.2024
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
Education
High School Diploma -
Our Lady of The Bay
Collingwood, ON06.2025
Skills
- Strong communication and teamwork abilities
- Dependable and punctual
- Customer service experience
- Time management and multitasking
- Ability to work under pressure and meet deadlines
- Computer Proficiency
- Professional telephone demeanor
Certification
- CPR/First Aid Certified
- Boating License
- Fishing License
- Pursuing G2 Drivers License
Timeline
Customer Service Representative
YMCA
01.2024 - 06.2024
Maintenance Staff
The Northwood Club
09.2023 - 05.2024
High School Diploma -
Our Lady of The Bay
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