Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shabnam Shabnam

Surrey,British Columbia

Summary

I excelled as a Customer Service Representative, leveraging my problem-solving abilities and active listening skills to enhance customer loyalty and boost sales. I adeptly managed high-stress situations, demonstrating professionalism and critical thinking to resolve conflicts, leading to increased repeat business and customer satisfaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Mohit
India
06.2022 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Education

High School Diploma -

Sant Isher Singh Academy
India
01.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution

Languages

English
Full Professional

Timeline

Customer Service Representative

Mohit
06.2022 - 06.2023

High School Diploma -

Sant Isher Singh Academy
Shabnam Shabnam