James Shaw
Surrey,British Columbia
Summary
Experienced and reliable TMC agent with a proven ability to manage multiple tasks while maintaining strong attention to detail. Seeking to further professional skills and advance within the ministry through continued contribution to public safety and effective coordination.
Overview
7
7
years of professional experience
Work History
TMC Agent
Ministry of Transportation and Transit
06.2022 - Current
- Liaised communications between distract staff, emergency services, and maintenance contractors to ensure timely incident response
- Developed messaging plans for stakeholders across several platforms, prioritizing clarity and reach
- Monitored live traffic feeds on provincial highways to identity and investigate concerns
- Recipient of the 2024-25 Emergency Management Exemplary Service Award
Department Sales Associate
Sport Chek
05.2021 - Current
- Facilitated movement of customer equipment through the servicing shop
- Maintained strong communications with management and other team members
- Frequently worked to resolve customer service issues
- Aided customers in finding product through meaningful conversations
Distributed Order Management & Sales Associate
Sportchek
10.2018 - Current
- Prepared and organized the transportation of ordered product through several shipping companies
- Helped develop systems that allowed customer products to be ordered to the store directly
- Facilitated movement of customer equipment through the servicing shop
- Maintained knowledge of seasonal products to provide tailored recommendations to customers.
Distributed Order Management/Shipping
Sport Chek
10.2018 - 04.2021
- Efficiently prepared ordered product for transport according to strict company procedures
- Organized transportation of ordered product through several shipping companies
- Helped develop systems that allowed customer products to be ordered to store directly
- Received and processed stock into inventory management systems
Education
Bachelor of Arts - English
Kwantlen Polytechnic University
Surrey, BC08-2026
Skills
- Computer Literacy/Typing
- Organizational Abilities
- Communication Skills
- Work Efficiency
- Problem Solving
- Flexible and Adaptable
Volunteering
Youth Night Supervisor, 10/2016 to 02/2018
YMCA - Surrey, BC
- Engaged with youth and encouraged connections with other participants and volunteers
- Ensured a positive environment to promote social growth among youth
- Strengthened interpersonal and communication skills
Timeline
TMC Agent
Ministry of Transportation and Transit
06.2022 - Current
Department Sales Associate
Sport Chek
05.2021 - Current
Distributed Order Management & Sales Associate
Sportchek
10.2018 - Current
Distributed Order Management/Shipping
Sport Chek
10.2018 - 04.2021
Bachelor of Arts - English
Kwantlen Polytechnic University
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