Seynabou Tall
Vancouver,Canada
Summary
Proactive and detail oriented, I excel in delivering exceptional customer service and fostering positive shopping experiences, as demonstrated during my tenure at Touch of Africa. Friendly and engaging team player and leader able to inspire staff to perform their best. My adeptness in conflict resolution and POS transactions, coupled with a solid foundation in teamwork and adaptability, significantly enhanced customer retention.
Overview
7
7
years of professional experience
Work History
Sales Associate
Touch of Africa
05.2023 - Current
- Helped customers locate products and checked store system for merchandise at other sites
- Accurately processed POS transactions, returning coins, payment cards, and receipts to customers
- Prioritized helping customer over completing other routine tasks in store
- Maintained cleanliness of store environment including the floor
- Restocked shelves as needed to ensure sufficient inventory levels
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Sous Chef
Cedar Feast Catering
11.2023 - 03.2024
- Proactively identified potential bottlenecks in the cooking process, implementing solutions to maintain smooth workflow.
- Maintained high sanitation standards by regularly cleaning workspaces, equipment, and utensils.
- Reduced food waste by implementing inventory control measures .
- Expedited orders efficiently during peak service hours, ensuring prompt delivery of meals to guests.
- Collaborated with the culinary team on special events, providing exceptional dining experiences for guests.
Orange Telecom
Customer Service
01.2018 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Manager Assistance
Fashion Store
06.2020 - 04.2023
- Processed invoices, purchase orders and expense reports in accordance with company policy
- Identified and developed new markets for products or services
- Created and presented monthly reports to management on sales performance
- Monitored industry trends and competitor activities to stay ahead of the competition
- Created and implemented staff health and safety standards in the workplace
Education
EARLY CHILDHOOD CARE EDUCATION -
CAPILANO UNIVERSITY
NORD VANCOUVER, BRITISH COLOMBIA09.2024
TRANSPORT LOGISTIQUES - Licence 1
INSTITUT SUPERIOR D ENTREPRENEURSHIP ET DE GESTION
DAKAR, SÉNÉGAL04.2023
High School Diploma -
Diamaguene High School
Dakar07-2019
Languages And Interests
- French
- Cooking
- Travel
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Assistant Sous Chef
Cedar Feast Catering
11.2023 - 03.2024
Sales Associate
Touch of Africa
05.2023 - Current
Manager Assistance
Fashion Store
06.2020 - 04.2023
Orange Telecom
Customer Service
01.2018 - 05.2023
EARLY CHILDHOOD CARE EDUCATION -
CAPILANO UNIVERSITY
TRANSPORT LOGISTIQUES - Licence 1
INSTITUT SUPERIOR D ENTREPRENEURSHIP ET DE GESTION
High School Diploma -
Diamaguene High School
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