SEYEDEH FATEMEH ESLAMI
Newmarket,Ontario
Summary
With a sufficient background in financial services and banking, a courteous and friendly banker with a positive attitude towards work, capable of maintaining high standards of customer service and efficiency while always adhering to company regulations and procedures. Experienced in dynamic and high-pressure retail environments, demonstrating an ability to work under pressure, including managing long customer queues and handling unforeseen issues such as pricing errors. Additionally, as a quick learner, adept at rapidly acquiring comprehensive knowledge of all products available in a bank. Currently seeking an exciting opportunity in the banking and financial services sector, believing that the greatest strength lies in the ability to establish and maintain close working relationships with customers, ensuring that each customer interaction is handled effectively and leaves customers satisfied
Overview
10
10
years of professional experience
Work History
Responsible for Banking Affairs and Facilities
Sedna Asia Bar International transport
01.2018 - 01.2024
- Ensuring prompt answering of all telephone calls
- Utilizing Word & Excel for report writing
- Daily management of cash and checks, including processing foreign payments
- Verifying till balances in end of each day
- Collaborating effectively as member of hardworking and customer-focused team
- Processing all incoming payments received via mail, fax, and email
- Addressing all cashier-related inquiries from customers.
- Supervised staff of 3 in day-to-day activities.
- Maintained inventory and ordered supplies to keep facility resources readily available.
Banking Operations and Financial Facilities
Arshia Niroogostaran
01.2015 - 01.2018
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Expedited loan processing for increased approval rates, collaborating closely with underwriting teams.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Executed wire transfers, stop payments and account transfers.
- Calculated fees due, interest and change for customer transactions.
- Prepared, sorted and distributed 50 reports to appropriate branches.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty (ten new customers daily)
Bank Teller
Angels Credit Financial Institution
01.2014 - 01.2015
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Assisted customers with compromised debit cards and issued new credentials.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed applications for new accounts.
Education
Some College (No Degree) - Modern Banking
Research Institute of Economic Affairs, Ministry of Economic Affairs And Finance
Tehran IranBachelor of Science - computer engineering
New Technologies University
Quchan Iran07.2013
Skills
- Cashier and Customer Services Adviser
- Client relations
- Sales Support
- Client Retention
- Customer Relations
- Event Organization
- Cold Calling
- Facilities officer
- Treasury
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Responsible for Banking Affairs and Facilities
Sedna Asia Bar International transport
01.2018 - 01.2024
Banking Operations and Financial Facilities
Arshia Niroogostaran
01.2015 - 01.2018
Bank Teller
Angels Credit Financial Institution
01.2014 - 01.2015
Some College (No Degree) - Modern Banking
Research Institute of Economic Affairs, Ministry of Economic Affairs And Finance
Bachelor of Science - computer engineering
New Technologies University
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