Sevina Cadle
Los Banos
Summary
Experienced and Motivated Dental Receptionist with a strong background in patient communication and scheduling. Committed to supporting the ultimate patient experience by ensuring smooth and accurate financial transactions, easy scheduling, and ongoing support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dental Receptionist/Registered Dental Assistant
Dr Val J. Termotto D.M.D. Inc.
Salinas CA, Monterey CA
08.2006 - Current
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated insurance verification processes, ensuring accurate coverage for patients.
- Maintained electronic health records, enhancing data accuracy and accessibility.
- Assisted in front desk operations, providing exceptional customer service to enhance patient experience.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments and equipment to ensure compliance with safety protocols.
- Trained new staff on office procedures and patient interaction best practices to foster teamwork.
Education
Associate of Science - Natural Sciences
Hartnell College
Salinas, CA06-2018
Skills
- Customer Service Excellence
- Appointment Scheduling
- Patient Communication
- Insurance Claim Processing
- Time Management
- Problem Resolution
- Multi-line Phone Systems
- Team Coordination
- Treatment Planning
- Highly Organized
- Ability to Multitask
- Experienced in Dentrix
Certification
- Registered Dental Assistant
- CPR & First Aid - American Red Cross
Timeline
Dental Receptionist/Registered Dental Assistant
Dr Val J. Termotto D.M.D. Inc.
08.2006 - Current
Associate of Science - Natural Sciences
Hartnell College