Seunghyeon shin
Toronto
Summary
A calm, adaptable, and detail-oriented individual with strong communication skills and a passion for helping others. Experienced in providing clear, reliable service in fast-paced environments and known for a positive, team-focused attitude. Eager to contribute to a supportive and customer-focused workplace while continuing to grow and learn.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wooribank
Cheonan
01.2024 - 06.2024
- I worked in the Internet Banking department, where I supported customers by guiding them through online services and helping them resolve any issues they had. I often explained unfamiliar steps, assisted with non-face-to-face transactions, and provided remote support for customers who had trouble using internet banking.
Bank Teller
SAMSUNG DISPLAY Community Credit Cooperative
Asan
06.2014 - 10.2022
- As a Bank Teller, I was involved in both loan and deposit services, supporting a variety of day-to-day banking operations. I always tried to be kind and helpful, and I was often told that my customer service was appreciated by clients.
Education
Ontario College Diploma - Interior Decorating
Humber College
Etobicoke, ONSkills
- Customer service
- Problem solving
- Multitasking and organization
- Receiving support
- Attention to detail
- Strong teamwork
Affiliations
• Practice yoga regularly to maintain focus, calmness, and balance
• Enjoy handmade woodworking projects that strengthen creativity, craftsmanship, and attention to detail
Languages
Korean
Native/ Bilingual
English
Limited
Accomplishments
• Received frequent positive feedback and commendations from customers while working as a call center agent
• Recognized by supervisors for providing clear and friendly support in high-volume situations
• Played a key supporting role in group projects by focusing on details, organization, and overall quality control
Certification
• Microsoft Office Specialist (Excel, Word, PowerPoint)
• CS Leaders Certificate – Customer Service Specialist (Korea)
• Certified Financial Planner (FP) – Korea Financial Investment Association
• Bank Teller Certificate – Korea Banking Institute
• Fund Investment Advisor – Korea Financial Investment Association
• Securities Investment Advisor – Korea Financial Investment Association
• Insurance Salesperson License – Korea Life Insurance Association
Timeline
Customer Service Representative
Wooribank
01.2024 - 06.2024
Bank Teller
SAMSUNG DISPLAY Community Credit Cooperative
06.2014 - 10.2022
Ontario College Diploma - Interior Decorating
Humber College
Similar Profiles
Anisha BishnoiAnisha Bishnoi
Cashier at Tyndale University CafeteriaCashier at Tyndale University Cafeteria
Vaishali GuptaVaishali Gupta
Awareness and Acquisition Intern at Rothmans Benson & HedgesAwareness and Acquisition Intern at Rothmans Benson & Hedges
Shane MarlattShane Marlatt
Scaffold Superintendent at Newcrest MiningScaffold Superintendent at Newcrest Mining
NATHAN OSTAFICHUKNATHAN OSTAFICHUK
Senior Account Executive at Agility PR SolutionsSenior Account Executive at Agility PR Solutions
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go