Summary
Overview
Work History
Education
Skills
Timeline
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Seryna Cowans

Toronto,ON

Summary

Seasoned Specialist offering 1 year of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem-solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

6
6
years of professional experience

Work History

Ramp Specialist

GTA Dnata
Mississauga, ON
07.2023 - Current
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Handled passenger luggage, mail and cargo, following safety and privacy protocols.
  • Collected, sorted and checked baggage tags against flight lists.
  • Led Korean Airlines, ensured the agents on the flight understood the procedures required by the flight coordinators.

Ramp Agent

Swissport
Mississauga, ON
02.2023 - Current
  • Marshall aircraft upon arrival and departure
  • Unload wheelchairs and child strollers and deliver to designated location.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Connected electrical power units and service hoses to aircraft.

Fulfillment Associate

Amazon
08.2019 - 10.2022
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Accepted, processed and quickly filled orders.
  • Read orders to verify attributes and quantities of merchandise.
  • Operated forklift and pallet jack to transport heavy loads.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Receptionist

Blessed Kutz
04.2018 - 08.2020
  • Scheduled and confirmed appointments and meetings for management team.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.

Teacher Assistant

Woodbine Middle School
09.2019 - 06.2020
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Observed student performance and analyzed individual records to assess progress.
  • Created calm and disciplined classroom environment to improve student focus.
  • Protected confidential information related to staff and families.
  • Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
  • Worked with students to reinforce learning of material or skill introduced by teacher.
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Received recognition for contributions to innovative concepts in classroom instruction.

Education

Bachelors - International Development

York University
11.2022

Diploma - Community Justice Services

Humber College
01.2020

Crisis Intervention Training Certification -

Humber College
11.2019

Skills

  • Customer Service-Oriented
  • Appointment Scheduling
  • Attention to Detail
  • Conflict Resolution
  • Planning & Organizing
  • First Aid/CPR
  • Microsoft Office
  • Behavioral/Cognitive Skills Development

Timeline

Ramp Specialist

GTA Dnata
07.2023 - Current

Ramp Agent

Swissport
02.2023 - Current

Teacher Assistant

Woodbine Middle School
09.2019 - 06.2020

Fulfillment Associate

Amazon
08.2019 - 10.2022

Receptionist

Blessed Kutz
04.2018 - 08.2020

Bachelors - International Development

York University

Diploma - Community Justice Services

Humber College

Crisis Intervention Training Certification -

Humber College

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Seryna Cowans