DERRICK BAAFI ACHEAMPONG
Etobicoke,ON
Summary
Dynamic Project Coordinator with a robust background in customer relations, honed through experience at GTA DNATA and other prestigious organizations. Demonstrated expertise in stakeholder management and database administration has led to significant enhancements in client satisfaction and operational efficiency. Bilingual in English and French, with a proven ability to foster team collaboration and spearhead community engagement initiatives. Aiming to leverage these competencies to drive impactful projects in fast-paced environments while effectively resolving complex customer issues.
Overview
10
10
years of professional experience
Work History
Ramp Specialist
GTA DNATA Toronto Pearson International Airport
Toronto, Canada
11.2023 - Current
- Filling out forms related to lost, damaged or unclaimed baggage
- Politely and respectfully engaged with passengers in response to complaints regarding ticketing and baggage handling
- Checked baggage and collected baggage charges
- Enforced safety and security measures and protected sensitivities following policy and procedure
- Cross-trained and provided back-up support for other customer service representatives, as needed
Department Secretary
Centre for Addiction and Mental Health (CAMH)
Toronto, Canada
11.2023 - 02.2024
- Registered clients within the Centre's ICARE system and database
- Supported patient flow
- Answered clinic information phone line
- Electronic and paper file management
- Administrative management of referrals
- Meeting coordination and scheduling duties
- Liaised with other Programs and Departments within the Centre and with external agencies to facilitate client, program and environmental needs
- Supported the needs of an interdisciplinary team consisting of clinicians and physicians
- Ordered supplies
Administrative Clerk
Penuella Healthcare Agency
Manitoba, Canada
06.2023 - 10.2023
- General office support
- Responded to enquiries or forwarded to appropriate person(s)
- Prepared correspondence, reports and other documents
- Processed incoming and outgoing mail, manually or electronically
Clients Relations Officer
StarLife Assurance Company
Ghana, Ghana
09.2017 - 01.2023
- Scrutinized insurance applications
- Approved or declined applications based on risk assessment
- Determined premium rates and underwrote all policies
- Reviewed existing insurance policies
- Assisted clients with policies cancellation requests
- Assisted with resolving diverse customer complaints
- Prospected for new clients/developed clientele base
Project Officer
Kumasi Metropolitan Assembly
Ghana, Ghana
06.2015 - 08.2017
- Community Engagement and project coordination
- Assisted with managing project communications among all stakeholders
Education
CompTIA Network plus -
Canadian Institute of Management and Technology (CIMT College)
OntarioBSc. - Sociology and Political Science Degree
Kwame Nkrumah University of Science and Technology (KNUST)
GhanaHigh School Certificate -
Osei Tutu Boys School
GhanaSkills
- Database administration (Lucid chart, SharePoint, PowerPoint, Smartsheet, MS Project, Visio)
- Process and reporting tools
- Strong project coordination
- Risk management
- Resource management
- Change management
- Stakeholder management
- Community relations
- Team work
- Interpersonal skills
- Customer relations
- Management collaboration
- Knowledge sharing
- Fluent in English and French
Corecompetenciesandtechnicalskills
- Database administration (life master software, TurnQuest software, Novari e-request)
- Process and reporting tools (lucid chart, share point, power point, smart sheet, MS project, visio)
- Project coordination (strong business case development, excellent negotiation and communication skills, develops continuous integration and development)
- Risk management
- Resource management, change management and stakeholder management
- Community relations (customer service, conflict resolution and case management)
- Team work and interpersonal skills
- Fluent in English and French languages
Timeline
Ramp Specialist
GTA DNATA Toronto Pearson International Airport
11.2023 - Current
Department Secretary
Centre for Addiction and Mental Health (CAMH)
11.2023 - 02.2024
Administrative Clerk
Penuella Healthcare Agency
06.2023 - 10.2023
Clients Relations Officer
StarLife Assurance Company
09.2017 - 01.2023
Project Officer
Kumasi Metropolitan Assembly
06.2015 - 08.2017
CompTIA Network plus -
Canadian Institute of Management and Technology (CIMT College)
BSc. - Sociology and Political Science Degree
Kwame Nkrumah University of Science and Technology (KNUST)
High School Certificate -
Osei Tutu Boys School
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