Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Serra Hodges

Ponoka,AB

Summary

Hello, I'm Serra. I'm currently looking for a summer job from May 2024 to the end of August 2024 as I'm between semesters for my business degree in human resources. I have exceptional social skills, communication abilities, and a customer service background. I pursue every opportunity to support team members and proactively address issues. I'm very dependable and trustworthy. I look forward to discussing opportunities. Thank you.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Convair Cafe
06.2023 - 08.2023
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.

Host

Old Spaghetti Factory
10.2022 - 08.2023
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Sales Associate

The Brick
05.2021 - 08.2022
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments in store.
  • Worked with sales team members to achieve group targets.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Handled credit and debit card payment processing.
  • Improved overall customer purchasing experiences to promote steady revenue.

Environmental Services Housekeeper

Kaye Edmonton Clinic
12.2020 - 04.2021
  • Helped prevent spread of infections by sanitizing surfaces.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Requested maintenance orders to fix non-working equipment and address room damage.

Server

Ranchers Castle
07.2020 - 12.2020
  • Restocked nonperishable food items, condiments and napkins.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Satisfied customers by topping off drinks, anticipating condiments and needs.
  • Educated guests on daily specials, appetizers, entrees & desserts.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.

Dairy Milker

Lucky Hill Dairy
09.2019 - 12.2020
  • Responsible for Milking over 200 cows.
  • Cleaned bedding stalls, parlour and was hygienic.
  • Worked independently, Moved heavy items.
  • Inspected equipment, prepared cows for milking and followed detailed pre-milking recommendations for each cow daily.

Herdsperson

Kassies Dairy
07.2019 - 07.2020
  • Feeding calves, helped milk cows, moved cows, cleaned stalls.
  • Worked early mornings and afternoons
  • Earned reputation for good attendance and hard work.

Crew Member

McDonalds
08.2017 - 07.2019
  • Entered orders into computer system to send order to kitchen, mentioning customers' special requests and food allergies in person.
  • Reconciling cash drawer at end of shift, and processed payments.
  • Remained calm and professional in stressful circumstances when dealing with unhappy customers, effectively diffusing situations.
  • Organized and restocked supplies for next shift members.

Education

BBA - Human Resources

Okanagan College
Kelowna, BC
04.2027

High School Diploma -

Ponoka Secondary Campus
Ponoka, AB
06.2020

Skills

  • Problem-solving
  • Excellent verbal and written communication skills
  • Computer programs (excell, microsoft, word, outlook, powerpoint)
  • Quick learner
  • Engaging personality
  • Organization
  • Reliable team worker
  • Neat, clean and professional appearance
  • Punctual and dependable
  • Proactive and focused
  • Responsible

Languages

English

Certification

Emergency First Aid (CSA Basic) - Level A CPR and AED

Proserve License

Timeline

Barista

Convair Cafe
06.2023 - 08.2023

Host

Old Spaghetti Factory
10.2022 - 08.2023

Sales Associate

The Brick
05.2021 - 08.2022

Environmental Services Housekeeper

Kaye Edmonton Clinic
12.2020 - 04.2021

Server

Ranchers Castle
07.2020 - 12.2020

Dairy Milker

Lucky Hill Dairy
09.2019 - 12.2020

Herdsperson

Kassies Dairy
07.2019 - 07.2020

Crew Member

McDonalds
08.2017 - 07.2019

BBA - Human Resources

Okanagan College

High School Diploma -

Ponoka Secondary Campus

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Serra Hodges