Isabella Naccarato
SACRAMENTO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Barista
Target/Starbucks
08.2023 - 05.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Theater Team Member
Cinemark Theaters
04.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Education
High School Diploma -
Monterey High School
Monterey, CA06-2021
Skills
- Quality assurance controls
- Problem resolution
- Sales expertise
- Microsoft office expertise
- Creative problem solving
- Order processing
- Retail marketing
- Conflict mediation
- Multi-task management
- Problem-solving
- Computer proficiency
Timeline
Barista
Target/Starbucks
08.2023 - 05.2024
Theater Team Member
Cinemark Theaters
04.2022 - 07.2023
High School Diploma -
Monterey High School
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