Serita Baptiste Gordon
Toronto,Ontario
Summary
Experienced Sales Associate/Lead with a proven track record in team-building and project oversight. Skilled in effectively working with diverse personalities, fostering strong collaborative relationships, and consistently delivering impressive results. Exceptional leadership abilities and a talent for driving sales growth through strategic initiatives. Adept at identifying customer needs and providing tailored solutions to enhance overall customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE/LEAD
Old Navy - Vaughan Mills Mall
09.2021 - Current
- Managed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided guidance and coaching to junior staff on how best to approach tasks.
DIETARY AIDE ASSISTANT
Shoreham Public School - North York
03.2022 - 06.2023
- Managed time efficiently by prioritizing tasks throughout the day to meet deadlines
- Developed relationships with co-workers through positive attitude and willingness to help whenever possible
- Participated in team meetings regularly to stay informed about changes in policies or procedures
- Gained knowledge of proper food handling techniques while prepping ingredients for meal preparation.
TEAM MEMBER
Tim Hortons - Concord
11.2020 - 11.2021
- Developed strategies to improve customer service processes and purchases
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces
- Greeted customers and cultivated positive experiences in line with company standards
- Resolved conflicts according to company protocols
- Performed opening and closing duties including setting up the cafe for business hours.
REGISTERED HAIRSTYLIST APPRENTICE
First Image Hair Salon - Concord
02.2021 - 06.2021
- Assisted hairstylist mentor with shampooing, conditioning and styling hair for clients
- Cleaned and sanitized tools and equipment after each client
- Utilized knowledge of various haircare products to recommend appropriate treatments for each individual client's needs
- Performed basic reception duties such as answering phones, scheduling appointments, taking payments and greeting customers upon arrival.
Education
High School Diploma -
Newtonbrook Secondary School
Thornhill, Ontario06.2021
Skills
- Organized
- Leadership
- Active Listening
- Inventory Control
- Customer Service
- Payment Processing
- Fast Food Experience
- Excellent Communication
- Complex Problem-Solving
- Customer Needs Assessment
Certification
- CannSell Standard, CannSell - [08-12-2024]
- Standard First Aid - CPR C - AED License - 06/04/2023 - 06/04/2026
- Matias de Dovitiis Community Leadership Award
Timeline
DIETARY AIDE ASSISTANT
Shoreham Public School - North York
03.2022 - 06.2023
SALES ASSOCIATE/LEAD
Old Navy - Vaughan Mills Mall
09.2021 - Current
REGISTERED HAIRSTYLIST APPRENTICE
First Image Hair Salon - Concord
02.2021 - 06.2021
TEAM MEMBER
Tim Hortons - Concord
11.2020 - 11.2021
High School Diploma -
Newtonbrook Secondary School
Similar Profiles
Glenn RavinaGlenn Ravina
Specialist (Footwear Lead) at Nike Vaughan MillsSpecialist (Footwear Lead) at Nike Vaughan Mills
SURENDRA SINGH BORASURENDRA SINGH BORA
Nike at Nike factory store , Vaughan millsNike at Nike factory store , Vaughan mills
Anxhela LelajAnxhela Lelaj
Manager's Assistant at Tumi Vaughan MillsManager's Assistant at Tumi Vaughan Mills