Joana Garcia
La Habra
Summary
My objective is to become a part
of the team by utilizing my skills
to contribute to teamwork,
customer satisfaction, and
company success. To learn and
understand as much as possible in
order to meet company
expectations.
Overview
12
12
years of professional experience
Work History
Sales Associate/Lead
MTE Mechanical, Inc.
06.2017 - 02.2024
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Logged reports, expenses, receipts, and sales in company database.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Front Desk Receptionist
Nuvo Spine And Sports
01.2012 - 03.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
John F. Kennedy High School
CA06.2011
Skills
- Bilingual (English/Spanish)
- Excellent verbal/written communication skills
- Problem-solving skills
- Great Customer Service
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate/Lead
MTE Mechanical, Inc.
06.2017 - 02.2024
Front Desk Receptionist
Nuvo Spine And Sports
01.2012 - 03.2015
High School Diploma -
John F. Kennedy High School
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