Serhat Yapicioglu
Server
Saint Albert,AB
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
5
5
years of professional experience
Work History
Head Server
BARANS RESTAURANT ENTERPRISES
Toronto, ONTARIO
2022.08 - 2023.09
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Server
Westin Maui Ocean Hotel&Resorts
Lahaina, Hawaii
07.2019 - 04.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
Ciragan Palace Kempinski
Istanbul, Besiktas
07.2018 - 07.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server Bartender
SIN AND REDEMPTION
Toronto, On
07.2021 - 11.2021
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Server
Smoque N’ Bones
Toronto, ON
04.2021 - 10.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Education
Associate Of Hospitality Management - Hospitality And Tourism Management
Toronto School Of Management
Toronto01.2020
Associate Of Hospitality Management - Hospitality
Trakya University
Edirne/Turkey09.2013
Skills
- Food and Beverage Service
- Transactions and Cash Handling
- Order Accuracy and Delivery
- High-Volume Dining
- Specials Promotion and Upselling
- Cool Under Pressure
- Wine Pairings
- Natural Leadership
- Sales Expertise
- Cocktail Knowledge
- Anticipating Guest Needs
- Servsafe Certified
- Tableside Service
Languages
Turkish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Head Server
BARANS RESTAURANT ENTERPRISES
2022.08 - 2023.09
Server Bartender
SIN AND REDEMPTION
07.2021 - 11.2021
Server
Smoque N’ Bones
04.2021 - 10.2021
Server
Westin Maui Ocean Hotel&Resorts
07.2019 - 04.2020
Server
Ciragan Palace Kempinski
07.2018 - 07.2019
Associate Of Hospitality Management - Hospitality And Tourism Management
Toronto School Of Management
Associate Of Hospitality Management - Hospitality
Trakya University
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