Tonya Dort
Middle Sackville,NS
Summary
Dynamic Head Server at The Berkeley Retirement Living, skilled in banquet coordination and exceptional communication. Successfully trained and motivated staff, ensuring compliance with food safety standards while enhancing guest relations. Recognized for optimizing dining crew workflow and maintaining high service quality, contributing to a positive dining experience for residents.
Overview
6
6
years of professional experience
Work History
Head Server
The Berkeley Retirement Living
Halifax, NS
10.2019 - Current
Prepared and distributed meals promptly.
Adhered to dietary guidelines.
Handled guest charges using POS system.
Maintained accurate attendance logs.
Maintained orderly dining room setup after every meal.
Clean and fold linens
Portion deserts
Stock fridges
Make up sick trays for delivery or room service.
Make schedule for waitstaff
Ensure all waitstaff have proper training for the job
Education
Millwood High School
Middle Sackville, NSSkills
- Banquet coordination
- Safe food handling
- Brand promotion
- Multitasking skills
- Exceptional communication
- Training employees
- Team management
- Food safety compliance
- Guest relations
- Food and beverage preparation
- Task delegation
- Team supervision
- Staff training
- Staff motivation
- Menu memorization
- Complaint resolution
- Order accuracy
- Policy enforcement
- Service prioritization
- Efficient scheduling
- Relationship management
- Employee retention
- Kitchen staff coordination
- Dining area maintenance
- Food station setup
- Menu presentation
- Food and beverage pairings
- Food inspection
- Wine service
- Dining crew workflow optimization
- Special dietary requirements
- Point of sale (POS) system operations
- Serving food and beverages
- Willingness to learn
- Teamwork and collaboration
- Positive and friendly attitude
- Customer service
- Attention to detail
- Responsible and trustworthy
- Cleaning and sanitizing
- Team leadership
- Team motivation
- Employee training and development
- Food safety
Languages
English
Professional Working
Timeline
Head Server
The Berkeley Retirement Living
10.2019 - Current
Millwood High School