Sergio Alvarez
El Monte
Summary
I am a dedicated foreman with over six years of experience in tree maintenance operations. Skilled in training and mentoring team members, prioritizing safety, and optimizing workflows to achieve timely project completion and high-quality line clearance standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verizon
Fresno, CA
05.2018 - 08.2018
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Educated customers on product features and services, enhancing user experience and satisfaction.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
- Mentored new hires on customer service protocols, fostering a supportive learning environment.
- Analyzed customer feedback to identify trends and recommend solutions for service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Foreman
Utility Tree Service
Monrovia, CA
10.2019 - 02.2026
- Plans, coordinates, and assigns daily work for crew after receiving/interpreting orders from a General Foreperson/Line Clearance Supervisor.
- Supervised daily operations and ensured adherence to safety protocols in tree maintenance tasks.
- Trained and mentored crew members on equipment usage and best practices for efficiency.
- Conducted regular inspections of tools and equipment to maintain operational readiness and compliance.
- Collaborated with environmental teams to assess job sites for ecological impact before project initiation.
- Resolved employee conflicts and fostered a positive team environment to improve morale and productivity.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during vegetation activities.
- Provided comprehensive training for new employees when needed, ensuring their understanding of safety guidelines and protocols to allow for a safe and productive work environment and develop a path into the team/crew dynamic.
- Successfully mitigated risks associated with job tasks by conducting thorough risk assessments and implementing appropriate fail safe/ contingency plans.
- Managed company equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
- Follows safety standards, conducting regular training sessions and safety audits as needed to ensure safe work practices.
- Improved client/customer satisfaction with meticulous oversight of project requirements and quality standards.
- Enhanced team productivity by coordinating daily tasks and optimizing workflows.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Maintains accurate records, timesheets and reports related to the performance of the crew operation.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Operated chainsaws, chippers, and other equipment to safely trim trees and remove debris.
- Assessed tree health and stability to determine appropriate trimming techniques.
- Led team in executing tree trimming projects while ensuring compliance with safety regulations.
- Developed and implemented efficient workflows for tree trimming operations.
- Inspected job sites post-trimming for quality assurance and environmental impact considerations.
- Enhanced operational efficiency by suggesting improvements in tool maintenance practices.
- Reduced potential hazards by identifying and removing damaged or diseased limbs promptly when posing a risk of failure when working aloft.
- Safeguarded surrounding property with careful planning and attention to detail during tree removal projects to ensure safety of crew members and general public.
- Maximized equipment lifespan by diligently cleaning tools after each use, reducing repair costs over time.
- Maintained a clean, organized work site, demonstrating professionalism and respect for the property owners throughout each project''s duration.
- Limbed and pruned variety of tree species.
- Demonstrated strong communication skills when interacting with clients, addressing questions or concerns regarding the tree trimming process.
- Mitigated risks associated with hazardous trees near power lines through close collaboration with utility companies during trimming and removal operations.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Promotes and maintains good customer and public relations through effective completion of assigned work and the appropriate behavior of employees on the crew.
- Exceeded client expectations while maintaining the highest safety standards during tree trimming and removal projects.
- Discusses with property owner/customer(s) issues such as obtaining access, power interruption, work to be done, responsibility for apparent damage to property; refers controversial cases to the General Foreperson.
- Obtains written and verbal permission from property owners to perform required work
- Promoted safety in the workplace by adhering to industry guidelines, including proper equipment usage and maintenance.
- Applied protective sealants to trees with unsealed or vulnerable surfaces.
- Chose and executed suitable topping and pruning cuts for healthy tree growth when conducting line clearance projects.
- Followed safety protocols in accordance with OSHA standards and good practices for tree care.
- Troubleshooting routine job site issues and engages all crew members on required training and mentoring
- Enforces safe work practices, as experience, judgment, company policy, and OSHA specifies and conducts safety training in accordance with company policies and procedures.
- Controls crew costs, including effective use of people power, work methods, operation of equipment, etc.
- Furnishes General Foreperson and utility representative with reports of orders completed, units of work completed, crew time, minor damage repairs and distribution
- Cooperates with customers, police, and fire departments when blocking streets or driveways.
- Sets up barriers, warning signs, flags, markers, etc., to protect employees and safeguard public from hazards. In emergency situations, determines action to be taken to eliminate hazards to life and property.
- Maintains good housekeeping on truck and at work location.
- Completes DOT maintenance and vehicle inspection requirements on all required vehicles.
- Clear understanding of drawings and symbols representing lines, voltages, line equipment, etc.
- Excellent communication and leadership skills
- Good organization skills to ensure proper work flow and ability to multitask
- Capable of adjusting to field requirements and take independent action without close supervision.
- Ability to safely drive a company vehicle upon proper authorization and licensing.
- Ability to work with hands above head, fully extended using tools such as handsaws, chainsaws, pole saws, pruners and other tree trimming equipment for extended periods of time.
- No fear of heights, experienced with manual tree climbing equipment and bucket operations using ropes, saddles and other fall arrest equipment.
- Able to walk, climb, and work from ladders, or at various heights, on uneven and slippery surfaces, performing mentally/physically demanding work under unfavorable weather conditions while handling equipment or material.
- Sufficient eyesight to judge distance/coordination of equipment and tools
- Ability to maintain attention and concentration for extended periods of time during job tasks.
- Ability to withstand exposure to all kinds of environments that may involve irritating plants, biting or stinging insects, dust, and wild animals(have encountered, squirrels, raccoons, possums, snakes, rats, skunks, bobcats, mountain lions, coyotes, and bears) and having a fight or flight mentality to ensure safety of my person, crew members and public.
- Ability to identify active and inactive nests when working aloft in a tree, conducted an all stop procedure if and when needed to follow environmental guidelines per company policy
- Worked in proximity to energized powerlines ranging from 150v to 220kv, including Distribution, Transmission and Substation projects.
- Worked on job tasks that require the clearing of vegetation on or around powerlines including routine trimming, damaged or broken limbs, or specified limbs that prevent access to utility equipment
- Worked with SoCalEdison vegetation management specialist to coordinate vegetation projects in field requiring tree assessment, tree trimming and other work.
- Ability to coordinate with contractors, First Responders, and other Utility workers to complete vegetation projects.
- Cleared vegetation around powerlines, transformers, ariel cables, guy(anchor) wires, open wire secondary, triplex secondary, communication cables and service drops to home per Edison request.
- Have responded to Emergency Fire Response during Eaton Fire
- Responded to Emergency storm work during and or after hours when needed
- Exiting a vehicle numerous times a day, endurance necessary to traverse various terrain
Education
High School Diploma -
Design Science Early College High School
Fresno, CA05-2018
High School Diploma -
Design Science Early College High School
Fresno, CA05-2018
Skills
- Crew leadership
- Attention to detail
- Decision-making
- Effective communication
- Dedicated work ethic
- Critical thinking
- Teamwork and collaboration
- Workplace safety
- Heavy lifting
- Worksite safety
- Equipment operation
- OSHA compliance
- Quality control
- Daily reporting
- Work Planning and Prioritization
- Safety policies and procedures
- Employee training
- Site inspection
- Environmental awareness
- Customer service
- Time management
- Multitasking and organization
- Tool maintenance
- Conflict resolution
- Crew supervision
- Workflow optimization
- Project reporting
- Timesheet review
- Fall protection
- Job site management
- Dependable and hardworking
Certification
First Aid and CPR
Tree Rescue and Bucket Rescue
CDL-Class B Drivers License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Foreman
Utility Tree Service
10.2019 - 02.2026
Customer Service Representative
Verizon
05.2018 - 08.2018
High School Diploma -
Design Science Early College High School
High School Diploma -
Design Science Early College High School