Ravinder Kaur Deol
Edmonton,AB
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FedEx Corporation
04.2024 - 05.2025
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Crew Member
McDonald's Restaurant
01.2024 - 02.2025
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Customer Service
Sohi Boutique
03.2021 - 01.2023
- Documented customer service policies, scripts and procedures in English.
- Resolved third-party billing, computer system and customer service issues.
- Increased customer service success rates by quickly resolving issues.
- Evaluated customer service staff performance and provided constructive feedback.
Education
High School Diploma -
St. Lawrence College
08-2022
Skills
- Time management
- Flexible schedule
- Multitasking and organization
- Cash handling
- Food preparation
- Interactive communication skills
- Quality control checks
- Safe food handling
- Inventory counts
- Crew leadership
- Problem-solving
Languages
French
Professional Working
English
Native or Bilingual
Certification
- Food Handler Certification - State or Local Health Departments.
- ServSafe Food Handler's Certification
- OSHA 10-Hour General Industry Training Certificate - Occupational Safety and Health Administration.
Timeline
Customer Service Representative
FedEx Corporation
04.2024 - 05.2025
Crew Member
McDonald's Restaurant
01.2024 - 02.2025
Customer Service
Sohi Boutique
03.2021 - 01.2023
High School Diploma -
St. Lawrence College
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