Serge Kataya
Toronto,ON
Summary
Entry-level Junior Accountant eager to join the Canadian workforce with experience abroad and an ability to work with all types of personalities in busy office settings. Detail-oriented and highly conscientious. Solid understanding of Accounting theory with high grades in Accounting coursework at university. Fast-learner and always eager to improve.
Overview
4
4
years of professional experience
Work History
Customer Service Support Agent
SoftConstruct
10.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Junior Accountant
Mana Automotive
06.2019 - 08.2020
- Prepared journal entries and entered into system using Kerridge.
- Assisted with preparation of monthly financial statements.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Education
BBA - Accounting
Haigazian University
Beirut, Lebanon05.2019
Skills
- Customer Service and Assistance
- Correcting Discrepancies
- Microsoft Windows and Office
- Client Rapport-Building
- Balance Sheets
- Invoice Processing
- Results Orientation
- Journal Entries
- Critical Thinking and Analysis
- Accounting
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Armenian
Native or Bilingual
Turkish
Limited Working
Timeline
Customer Service Support Agent
SoftConstruct
10.2022 - 07.2023
Junior Accountant
Mana Automotive
06.2019 - 08.2020
BBA - Accounting
Haigazian University
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