Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ELIZABETH AYOOLA

KITCHENER,ON

Summary

Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE SUPPORT AGENT

Rogers Communications
08.2020 - Current
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Streamlined communication for improved response times, resulting in positive customer feedback.
  • Collaborated with team members to develop effective strategies for handling challenging customer interactions.
  • Managed high call volume, maintaining professionalism and efficiency under pressure.
  • Improved client retention rates by providing attentive support and timely follow-up on inquiries.
  • Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
  • Utilized knowledge of products and services to guide customers towards optimal solutions that met their needs.

Customer Service Agent

Vodafone, UNITED KINGDOM
2017.Apr - 2019.Apr
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.

CALL CENTER AGENT

PAGE FINANCIALS
LAGOS, NIGERIA
2014.Jun - 2017.Feb
  • Communicated with internal and external customers regarding products and services
  • Ensured quick resolution to customer issues and requests
  • Kept to company's standards and policies when communicating with clients
  • Introduced clients to new products and services and signed up at least 50 new clients per month
  • Managed daily operations of a call center, including staff scheduling and customer service initiatives
  • Handled high volumes of incoming calls from customers while maintaining quality standards for call duration time.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

DIPLOMA IN GLOBAL BUSINESS MANAGEMENT -

CONESTOGA COLLEGE
06.2020

BACHELOR OF ARTS (B.A.) IN COMMUNICATION -

AJAYI CROWTHER UNIVERSITY
06.2014

Skills

  • Salesforce
  • Sharepoint
  • MS office- Word, excel, powerpoint, outlook
  • Performance Monitoring
  • Sales Techniques
  • Interpersonal Skills
  • Effective Communication
  • Service Team Support
  • Service Quality
  • Customer Accounts Management
  • Knowledge Base

Certification

SCRUM MASTER

References

References available upon request

Timeline

CUSTOMER SERVICE SUPPORT AGENT

Rogers Communications
08.2020 - Current

Customer Service Agent

Vodafone, UNITED KINGDOM
2017.Apr - 2019.Apr

CALL CENTER AGENT

PAGE FINANCIALS
2014.Jun - 2017.Feb

DIPLOMA IN GLOBAL BUSINESS MANAGEMENT -

CONESTOGA COLLEGE

BACHELOR OF ARTS (B.A.) IN COMMUNICATION -

AJAYI CROWTHER UNIVERSITY

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ELIZABETH AYOOLA