Serena Wei-Ju HO
Toronto,ON
Summary
Experienced Registered Nurse in Taiwan with over 5 years of clinical expertise, specializing in intensive care and dedicated to providing compassionate patient care. graduated from a Medical Office Administrator program in Toronto, currently leveraging both administrative and nursing skills in a walk-in clinic setting for the past 2 years. Skilled in managing patient assessments, treatments, and administrative tasks to optimize clinic operations and patient satisfaction. Eager to contribute clinical proficiency and administrative acumen to the Canadian healthcare sector. Possesses Advanced Cardiac Life Support (ACLS) certification and committed to ongoing professional development.support and CPR-BLS& AED certificate, Taiwan association od critical registered nurse certification.
Overview
13
13
years of professional experience
Work History
Medical Administrative Assistant
Waterdrop Medical Centre
09.2023 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed patient reception and registration processes, ensuring accurate data collection and timely service.
- Scheduled appointments using accuro EMR, optimizing clinic workflow and reducing wait times.
- Performed phlebotomy and vaccinations procedures with a high level of proficiency, Specimen Handling. Perform venipuncture with sterile techniques. Verify patient information, label samples accurately, and prioritize patient comfort and safety.
Student
ILAC College
10.2021 - 07.2023
- Followed school and classroom policies, regulations, dress codes, and schedules.
Registered Nurse
Taipei City Hall Hospital
09.2016 - 02.2022
- Provided patient care, performed assessments, and interventions at a 10-bed ICU unit for trauma and post-surgical patients
- Provided critical care medicine about ECMO and CVVH (continuous venous venous hemofiltration)
- Assessed patients' condition, notified physicians of clinical changes as well as prepared and implemented patient care plans
- Monitored vital signs, adequacy of ventilation, and levels of consciousness and pain
- Administered medications as determined by the patient's condition (IV, Sub-Q, etc.)
- Communicated the patient's condition to family members in a compassionate and non-technical manner.
Clinic Assistant
Neihu Bone Medical Clinic
01.2020 - 12.2021
- Provided administrative services such as a first point of contact for visitors and customers, scheduling appointments, answering any general inquiries, and helping clients with any concerns
- Assisted nurses and physicians in carrying out all treatments and providing support to day to day medical activities and clinical duties
- Be proficient in using EMR system.
Nursing Student
Ching Kuo College
09.2011 - 06.2016
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Worked alongside experienced nursing professionals to learn new procedures.
Unemployed
Enemployed
06.2011 - 09.2011
Education
Health Care Administration Diploma - Medical Office Administrator
ILAC College
07.2023
Bachelor of Science in Nursing -
Ching Kuo Institute of Management & Health
06.2016
Skills
- Microsoft PowerPoint
- Ability to Multitask
- Effective Time Management
- Leadership
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Patient Scheduling
- Medical Office Management
- Medical Records Management
- Data Entry Efficiency
- Specimen Collection
- Patient Registration
- Patient Referrals
- Patient care and confidentiality
Languages
Mandarin Chinese
English
Personal Information
Title: Clinical Assistant
Timeline
Medical Administrative Assistant
Waterdrop Medical Centre
09.2023 - Current
Student
ILAC College
10.2021 - 07.2023
Clinic Assistant
Neihu Bone Medical Clinic
01.2020 - 12.2021
Registered Nurse
Taipei City Hall Hospital
09.2016 - 02.2022
Nursing Student
Ching Kuo College
09.2011 - 06.2016
Unemployed
Enemployed
06.2011 - 09.2011
Health Care Administration Diploma - Medical Office Administrator
ILAC College
Bachelor of Science in Nursing -
Ching Kuo Institute of Management & Health
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