OYINDAMOLA BASHORUN
Niagra Region,Canada
Summary
Customer Service Representative with 5+ years of experience delivering personalized support in fast-paced environments. Passionate about creating exceptional customer experiences through empathy, problem-solving, and trusted advice. Tech-savvy, adaptable, and committed to continuous learning and team success.
Overview
7
7
years of professional experience
Work History
MEDICAL ADMINISTRATIVE ASSISTANT
Medlife Family Practice & Walk-in Clinic
07.2025 - Current
- Strengthen appointment adherence through structured patient follow-up workflows and reminder communication, contributing to improved continuity of care within the first 3 months of service.
- Coordinate daily patient scheduling and physician calendars, supporting timely access and helping reduce avoidable appointment delays.
- Enhanced patient experience through responsive front desk support, clear appointment guidance, and service information that enabled efficient navigation of clinic processes.
- Maintain accurate EMR documentation and administrative records with a strong focus on confidentiality, completeness, and same-day processing targets.
- Streamlined daily administrative tasks, triaged inquiries, and organized scheduling workflows during peak demand periods to support clinic efficiency goals.
MENTAL HEALTH WORKER/CUSTOMER SERVICE REPRESENTATIVE
South West London and St. George’s Mental Health Trust
01.2023 - 08.2024
- Delivered front-line customer service by answering inquiries, addressing concerns, and resolving issues for clients in a healthcare environment.
- Assisted clients with account-related questions, including service details and appointments, ensuring timely and accurate responses that enhanced client satisfaction.
- Assisted clients with account-related questions, including service details and appointments, ensuring timely and accurate responses.
- Contributed to client feedback initiatives by identifying and resolving recurring issues, leading to improvements in service delivery.
- Participated in client feedback initiatives, working to identify and resolve recurring issues to improve service delivery.
CUSTOMER SERVICE REPRESENTATIVE
Health Connect 24/7
12.2021 - 09.2022
- Delivered customer service support via telemedicine platforms, managing inquiries related to healthcare services, appointments, and general information.
- Provided clear and concise information to clients about service offerings, responding promptly to queries via phone and email.
- Resolved client issues related to online appointments and virtual consultations, improving customer satisfaction and trust.
- Managed records and ensured accurate data entry for customer interactions, maintaining up-to-date client information in EMR system.
- Improved customer interaction processes through collaboration with colleagues, enhancing overall customer experience.
PATIENT SERVICES MANAGER
Bose Specialist Hospital
01.2020 - 08.2021
- Addressed patient concerns to enhance service satisfaction and foster positive experiences.
- Educated staff on high-quality customer service practices to elevate patient interactions.
- Managed patient registration, billing, and appointment scheduling for streamlined operations.
Education
Master of Business Administration (MBA) - Healthcare Management
York St John University
United KingdomBachelor of Medicine; Bachelor of Surgery (MB;BS) -
University of Lagos
NigeriaSkills
- Medical billing
- Customer service
- Customer support
- Organizational skills
- Time management
- Ability to work under pressure
- Tech-savvy
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Solution-oriented
- Adaptability
- Teamwork
- Communication
- Listening skills
- Emotional intelligence
Timeline
MEDICAL ADMINISTRATIVE ASSISTANT
Medlife Family Practice & Walk-in Clinic
07.2025 - Current
MENTAL HEALTH WORKER/CUSTOMER SERVICE REPRESENTATIVE
South West London and St. George’s Mental Health Trust
01.2023 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
Health Connect 24/7
12.2021 - 09.2022
PATIENT SERVICES MANAGER
Bose Specialist Hospital
01.2020 - 08.2021
Master of Business Administration (MBA) - Healthcare Management
York St John University
Bachelor of Medicine; Bachelor of Surgery (MB;BS) -
University of Lagos