Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Serena Miller

Aptos

Summary

Dynamic marketing professional with experience as a Brand Ambassador at Murphy's Ridge, excelling in digital advertising and customer relationship management. Proven ability to enhance brand visibility through strategic event promotion and social media engagement. Strong team collaboration skills, driving successful marketing initiatives and fostering community around the brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Brand Ambassador

Murphy's Ridge
Murphys
07.2024 - 10.2024
  • Developed effective marketing strategies through collaboration with creative professionals.
  • Distributed promotional materials at events to enhance brand visibility.
  • Assisted in creating digital advertisements for diverse online platforms.
  • Represented company at trade shows and conferences to promote products.
  • Engaged customers on social media to foster community around the brand.
  • Collected customer feedback to inform product development initiatives.
  • Conversed with customers to share information about products and services.

Sales/Fulfillment Associate

Connected Cannabis
Stockton
10.2023 - 07.2024
  • Packed items according to customer's specifications and requirements.
  • Communicated effectively with other departments regarding order status updates.
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Responded promptly to customer inquiries via phone or email in a professional manner.
  • Collaborated with team members to ensure efficient workflow throughout the shift.
  • Accepted, processed and quickly filled orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Communicated effectively with supervisors and team members to address workflow challenges.
  • Assisted in training new fulfillment associates, sharing best practices and tips.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Stamped price tags on merchandise, referring to official price lists.

Barista Shift Supervisor

Blackwater Cafe
Stockton
09.2018 - 12.2021
  • Maintained a clean and well-stocked work area throughout shifts.
  • Scheduled staff shifts according to business needs.
  • Encouraged baristas to suggest creative ideas for improving customer experience.
  • Ordered products from suppliers when inventory was low or out of stock.
  • Assisted management in developing training materials for new employees.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints in a polite and professional manner.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Provided support during peak hours by running drinks or helping out on the register.
  • Received payments from customers and returned correct change when necessary.

Education

Some College (No Degree) - Studio Arts

San Joaquin Delta College
Stockton, CA

Skills

  • Marketing strategy and digital advertising
  • Customer relationship management
  • Team collaboration
  • Time management
  • Social media engagement and brand representation
  • Event promotion and customer feedback

Certification

  • Certified Massage Therapist
  • 100 hours Vinyasa Yoga Teacher

References

References available upon request.

Timeline

Brand Ambassador

Murphy's Ridge
07.2024 - 10.2024

Sales/Fulfillment Associate

Connected Cannabis
10.2023 - 07.2024

Barista Shift Supervisor

Blackwater Cafe
09.2018 - 12.2021

Some College (No Degree) - Studio Arts

San Joaquin Delta College

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Serena Miller