Serena Wei-Ju HO
Toronto,ON
Summary
Dedicated Patient Care Assistant with over 5 years of clinical expertise as a Registered Nurse in intensive care settings in Taiwan. Graduated from a Medical Office Administrator program in Toronto, combining strong administrative skills with compassionate patient care. Currently applying dual competencies in nursing and administration in a walk-in clinic for 2 years, adept at managing patient assessments, treatments, and administrative tasks to streamline clinic operations and enhance patient satisfaction. Possesses Advanced Cardiac Life Support (ACLS) certification and CPR-BLS & AED certification, committed to continuous professional development and delivering high-quality care in the Canadian healthcare sector. Eager to contribute clinical proficiency and administrative acumen to support healthcare teams in providing optimal patient care.BLS& AED certificate, Taiwan association od critical registered nurse certification.
Overview
8
8
years of professional experience
Work History
Medical Administrative Assistant
Waterdrop Medical Centre
Toronto, ON
09.2023 - 08.2024
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Managed patient reception and registration processes, ensuring accurate data collection and timely service.
- Scheduled appointments using accuro EMR, optimizing clinic workflow and reducing wait times.
- Performed phlebotomy and vaccinations procedures with a high level of proficiency, Specimen Handling. Perform venipuncture with sterile techniques. Verify patient information, label samples accurately, and prioritize patient comfort and safety.
Registered Nurse
Taipei City Hall Hospital
Taipei, Taiwan
09.2016 - 02.2022
- Provided patient care, performed assessments, and interventions at a 10-bed ICU unit for trauma and post-surgical patients
- Provided critical care medicine about ECMO and CVVH (continuous venous venous hemofiltration)
- Assessed patients' condition, notified physicians of clinical changes as well as prepared and implemented patient care plans
- Monitored vital signs, adequacy of ventilation, and levels of consciousness and pain
- Administered medications as determined by the patient's condition (IV, Sub-Q, etc.)
- Communicated the patient's condition to family members in a compassionate and non-technical manner.
Clinic Assistant
Neihu Bone Medical Clinic
Taipei, Taiwan
01.2020 - 12.2021
- Provided administrative services such as a first point of contact for visitors and customers, scheduling appointments, answering any general inquiries, and helping clients with any concerns
- Assisted nurses and physicians in carrying out all treatments and providing support to day to day medical activities and clinical duties
- Be proficient in using EMR system.
Education
Health Care Administration Diploma - Medical Office Administrator
ILAC College
Ontario07.2023
Bachelor of Science in Nursing -
Ching Kuo Institute of Management & Health
Keelung06.2016
Skills
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Patient Scheduling
- Medical Office Management
- Data Entry Efficiency
- Specimen Collection
- Patient care and confidentiality
Timeline
Medical Administrative Assistant
Waterdrop Medical Centre
09.2023 - 08.2024
Clinic Assistant
Neihu Bone Medical Clinic
01.2020 - 12.2021
Registered Nurse
Taipei City Hall Hospital
09.2016 - 02.2022
Health Care Administration Diploma - Medical Office Administrator
ILAC College
Bachelor of Science in Nursing -
Ching Kuo Institute of Management & Health
Similar Profiles
Serena Wei-Ju HOSerena Wei-Ju HO
Medical Administrative Assistant at Waterdrop Medical CentreMedical Administrative Assistant at Waterdrop Medical Centre
Alphy ThomasAlphy Thomas
Assistant in Nursing (casual) at Flinders Medical Centre , SA Health, Flinders Medical CentreAssistant in Nursing (casual) at Flinders Medical Centre , SA Health, Flinders Medical Centre
FEBA MONCYFEBA MONCY
Neuro ICU Registered Nurse at Pantai Jerudong Specialist Centre, Jerudong Park Medical CentreNeuro ICU Registered Nurse at Pantai Jerudong Specialist Centre, Jerudong Park Medical Centre