Serena Dewar
Kanata,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Support Advisor
Shopify Inc.
Ottawa, ON
01.2021 - Current
- Answer customer inquiries and resolve customer issues in a timely manner.
- Provide technical support to customers via phone, email, and web chat.
- Research customer accounts for billing discrepancies and provide accurate solutions.
- Maintain detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Serve as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Perform troubleshooting steps to diagnose and resolve system issues quickly.
- Coordinate with other supervisors, combining group efforts to achieve goals.
- Cultivate long-term relationships with customers, encouraging more lucrative business opportunities.
- Ensure compliance with company policies and procedures regarding technical support operations.
Serena Nadia Photography
Self Employed
Ottawa, ON
06.2019 - Current
- Edit photos using Adobe Photoshop and other software applications.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Assist in planning setup of shoots including location scouting.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Deliver quality products within deadlines established by clientele.
- Analyzed industry trends to identify potential opportunities for growth.
- Negotiated contracts with customers, vendors, and partners.
- Established pricing structures for products and services.
- Implemented systems to track performance metrics across departments.
- Maintained relationships with key clients to secure repeat business.
Title Searcher
Dewar and Co
Ottawa, ON
09.2019 - 03.2020
- Conducted detailed title searches to identify real estate ownership and liens.
- Analyzed public records, such as deeds, mortgages, judgments, easements and other documents for accuracy.
- Researched chain of title to determine legal owners of property.
- Verified that all documents were properly signed, dated and notarized.
- Prepared reports summarizing findings from title searches and document review.
- Reviewed survey maps to ensure boundaries are accurately depicted on deed descriptions.
- Assisted in preparing closing statements for transactions involving real estate titles.
- Identified discrepancies between existing documents and updated information in database systems.
Education
High School Diploma -
A.Y Jackson Secondary School
Kanata, ON06.2013
Bachelor of Arts - Political Science
Carleton University
Ottawa, ONSkills
- Support Services
- Project Coordination
- Service Desk Support
- Customer Service
- Problem-Solving
- Business Planning
References
References available upon request.
Timeline
Support Advisor
Shopify Inc.
01.2021 - Current
Title Searcher
Dewar and Co
09.2019 - 03.2020
Serena Nadia Photography
Self Employed
06.2019 - Current
High School Diploma -
A.Y Jackson Secondary School
Bachelor of Arts - Political Science
Carleton University
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