SERENA A. HENDRIX
Stockton
Summary
Experienced Medical Front Office personnel with over 3 years in fast-paced healthcare environments. Committed, flexible, and highly organized, with a strong ability to manage scheduling, patient medical records, and front desk operations. Known for delivering excellent service while working effectively with diverse individuals and clinical teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Staff
Alpine Orthopaedic Medical Group
09.2021 - Current
- Pre-Register, Register, and Verify patient Demographics, Insurance information and Records before triage with most up-to-date information.
- Check patients in
- Help patients complete necessary medical forms and documentation.
- Schedule new and returning patients for appointments
- Managed multi-line phone system.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Process medical records requests from outside providers according to facility, state, and federal law.
- Obtain necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Follow exact procedures for handling transfers and other releases of medical records.
- Process and track requests for medical records from external organizations.
Universal Worker Position
O’Connor Woods
06.2021 - 12.2021
- Providing assistance in all dietary function and nutritional needs.
- Responsible for assisting with all of the following activities, Household Responsibilities, Housekeeping, Dining, Laundry.
- Universal Workers must understand proper use of documentation and resident daily sheets while adhering to individualized care plans.
- Responsible for making sure that the household is maintained in a clean, safe and sanitary manner.
- They must be able to be an effective part of a house team, initiate tasks, and work independently if necessary.
Education
High School Diploma -
Franklin High School
Stockton, CA05-2019
SPD program graduate - Sterile Processing and Distribution program
Altamont Healthcare
Stockton, CA04.2025
Skills
- Medical Terminology
- Appointment scheduling
- Medical Records
- Time management
- Insurance verifications
Hobbies and Interests
Hobbies include: Learning new skills
Interests include: All things Medical
Certification
- B.S.L and C.P.R Certified, American Heart Association - valid from March 2025 through March 2027
- CSPDT - Certified Sterile Processing and Distribution Technician - valid from May 2025 through May 2030
Timeline
Front Office Staff
Alpine Orthopaedic Medical Group
09.2021 - Current
Universal Worker Position
O’Connor Woods
06.2021 - 12.2021
High School Diploma -
Franklin High School
SPD program graduate - Sterile Processing and Distribution program
Altamont Healthcare
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