Lina Hanna
Calgary,AB
Summary
Medical Office Assistant graduate, eager to apply my knowledge and skills in an office setting. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Patient-oriented and responsible professional eager to secure a Medical Office Assistant position and help the team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Westbrook Medical Clinic
09.2023 - Current
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms and prepared for physician examinations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information and answer questions or concerns.
- Processed medical insurance claims and payments.
Concession Manager
REISS Hudson’s Bay
11.2021 - 03.2023
- Oversee day-to day operations of a menswear and womenswear concession.
- Lead, develop and train the store team to deliver an exceptional customer experience
- Process shipment, manage stock levels and makes key decisions about stock control to minimize loss.
- Maintain visual standards and analyze reporting to make commercial decisions for the business.
- Relay competitor actions and market feedback to management to appropriately target clients.
Sales Associate
Hudson’s Bay
10.2017 - 10.2021
- Maintained visual standards, greeted customers, and assisted them with their buying needs.
- Offered a professional level of service to all customers.
- Promoted the company’s HBC credit and loyalty programs.
- Process all Point-of-Sale transactions accurately and efficiently.
- Maintain cleanliness and keep displays organized in assigned areas.
Education
Diploma - Medical Office Assistant & Unit Clerk
ABM College
Calgary, AB08.2023
Skills
- Strong communication and organizational skills
- Time management and multitasking skills
- Knowledge of HIPAA Regulations
- Medical Terminology
- Medical Software Applications
- Electronic Medical Records (EMR) management
- Medical billing and coding basics
- Appointment scheduling and patient intake
- Patient Screening
- Exam Room Preparation
- Patient Referral
- Specimen Collection
Practicum
Medical Office Assistant Intern, Good Shepard Clinic, Calgary, AB [July, 2023] - [Current]
- Greeting and interacting with patients.
- Assisted with patient intake, including taking vital signs and recording medical history.
- Managed appointment scheduling and follow-up communications with patients.
- Gained practical experience in Electronic Medical Records (EMR) and medical billing procedures.
- Preparing the exam room.
Certification
CPR and First Aid Certification, [ABM College], [January] [2023]
Language
English
Arabic
Timeline
Medical Office Assistant
Westbrook Medical Clinic
09.2023 - Current
Concession Manager
REISS Hudson’s Bay
11.2021 - 03.2023
Sales Associate
Hudson’s Bay
10.2017 - 10.2021
Diploma - Medical Office Assistant & Unit Clerk
ABM College
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