SERAFU ANDO
Toronto
Summary
Customer service professional with over 6 years of experience delivering exceptional support across diverse industries. Proven expertise in managing high-volume inquiries, resolving issues efficiently, and maintaining a calm, friendly demeanor under pressure. Strong communication and interpersonal skills, with a genuine passion for exceeding customer expectations and ensuring satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Yuugi Izakaya
Toronto
08.2024 - Current
- Provide excellent customer service by greeting and seating guests, taking orders, and delivering food and beverages in a timely, friendly manner.
- Maintain a thorough knowledge of the restaurant menu, including daily specials, ingredients, and dietary restrictions, to offer recommendations and assist guests with their selections.
- Ensure all guests' needs are met, address complaints, and ensure an overall positive dining experience.
Store Manager
Nene Chicken
North York
12.2022 - Current
- Oversee daily restaurant operations, ensuring smooth service, and a positive guest experience.
- Train, motivate, and evaluate employees, ensuring adherence to company policies and customer service standards.
- Handle customer inquiries, complaints, and feedback, striving to resolve issues quickly, and maintain high customer satisfaction.
- Prepare and manage staff schedules, recruit, hire, and onboard new employees.
Customer Service Representative, Kitchen Crew
Pastel Creperie & Dessert House
North York
01.2022 - 11.2022
- Greet customers warmly, and provide a friendly, welcoming atmosphere.
- Prepare and serve a variety of beverages and light food items according to standards.
- Handle customer inquiries, concerns, and complaints in a professional manner, ensuring customer satisfaction.
- Collaborate with team members to ensure efficient café operations, and prompt service.
Customer Service Agent at Toronto Pearson Airport (Internship)
WestJet Airlines
Toronto
05.2022 - 08.2022
- Assisting passengers at the kiosk to help them get boarding passes or bag tags, and leading passengers to gates.
- Assist passengers with luggage, ensuring proper handling and storage in accordance with airline policies and safety regulations.
- Provide warm, friendly customer service.
- Deliver efficient service with knowledge.
Server, Kitchen Crew
Torikizoku
Chiba
07.2020 - 04.2021
- Operate cash registers to accept payments for food and beverages.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.
- Deliver great service, full of thoughtfulness and friendliness.
Customer Service Representative
7-Eleven
Chiba
04.2020 - 04.2021
- Operate cash registers to deliver payments for the products, and online shopping.
- Deliver efficient, accurate service.
- Handle customer complaints and resolve issues in a professional manner to maintain customer satisfaction.
Server, Kitchen Crew
Sushi Choshimaru
Chiba
05.2016 - 05.2019
- Deliver exceptional customer service by warmly greeting guests, taking orders, and promptly serving food and beverages with a friendly and professional attitude.
- Inspect dining and serving areas to ensure cleanliness and proper setup, and ensure safe and sanitary food-handling practices.
- Handle different positions and tasks, and respond to compliments with flexible ideas and empathy.
Education
College Diploma - Flight Services-Operations and Cabin Management
Seneca College
Toronto, ON08.2022
University Pathway Program Certificate - English program
ILAC International Language Academy of Canada
Toronto, ON03.2020
High School Diploma - Culinary
Tokyogakkan Funabashi High School
Chiba, Japan03.2019
Skills
- 6 years of experience in customer service across various industries
- Strong communication and active listening skills
- Bilingual in English and Japanese
- Trained in hospitality, with a focus on customer care
- Excellent time management and multitasking abilities
- Proven leadership and teamwork skills
- Creative problem-solving and conflict resolution
Certification
- Culinary Arts Licence, Japan, 09/01/19
- Food Handler Certificate, 01/01/22
- Smart Serve, 01/01/23
Languages
English
Full Professional
Japanese
Native/ Bilingual
Timeline
Server
Yuugi Izakaya
08.2024 - Current
Store Manager
Nene Chicken
12.2022 - Current
Customer Service Agent at Toronto Pearson Airport (Internship)
WestJet Airlines
05.2022 - 08.2022
Customer Service Representative, Kitchen Crew
Pastel Creperie & Dessert House
01.2022 - 11.2022
Server, Kitchen Crew
Torikizoku
07.2020 - 04.2021
Customer Service Representative
7-Eleven
04.2020 - 04.2021
Server, Kitchen Crew
Sushi Choshimaru
05.2016 - 05.2019
College Diploma - Flight Services-Operations and Cabin Management
Seneca College
University Pathway Program Certificate - English program
ILAC International Language Academy of Canada
High School Diploma - Culinary
Tokyogakkan Funabashi High School