Semanti Chakraborti
Toronto,ON
Summary
Customer service representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Self motivated with exceptional communication skills.
Overview
9
9
years of professional experience
Work History
BDC Representative
Dhulichand Motors
11.2010 - 03.2020
- Answered Customer Phone Calls, emails and internet inquires
- Made at least 107 outbound calls per shift creating new business
- Set appointments
- Built customer relationships and advised customers on purchases and promotions.
- Directed calls to appropriate individuals and departments.
- Data Entry
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Met daily and monthly goals
- Learned, referenced and applied product knowledge information to assist customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed strong business relationships to provide service and value beyond customer expectations
Education
Master of Arts - English Language And Literature
University Of Burdwan
WestBengal, India09.2006
Bachelor of Arts - English Language And Literature
Burdwan University
WestBengal, India09.2004
Skills
- Bilingual (English/Hindi)
- Detail-oriented
- Excellent time management skills
- Fast learner
- Ability to organize and prioritize work
- Goal oriented
- Reliable
- Ambitious
- Relationship Building
- Computer Skills
- Problem-Solving
- Analytical and Critical Thinking
- Organization and Time Management
- Point of Sale Operation
Timeline
BDC Representative
Dhulichand Motors
11.2010 - 03.2020
Master of Arts - English Language And Literature
University Of Burdwan
Bachelor of Arts - English Language And Literature
Burdwan University
Similar Profiles
Susendra Nath UrangiaSusendra Nath Urangia
Retail Store Manager at Tata Motors (Puhari Motors)Retail Store Manager at Tata Motors (Puhari Motors)
MOHAMED RAAFATMOHAMED RAAFAT
Tax Accountant at UNO MOTORS LLC & UNO MOTORS FZCOTax Accountant at UNO MOTORS LLC & UNO MOTORS FZCO
Jitendra Kumar DasJitendra Kumar Das
Service Head at Trupti Group (Tata Motors Dealer for ILCV Vehicles & Sai Sudha Motors –M & HCV Dealer of TML)Service Head at Trupti Group (Tata Motors Dealer for ILCV Vehicles & Sai Sudha Motors –M & HCV Dealer of TML)
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar
Salman ValimohamedSalman Valimohamed
Project Manager / Social Media Manager at Waveform Entertainment IncProject Manager / Social Media Manager at Waveform Entertainment Inc