Summary
Overview
Work History
Skills
Personal Information
Timeline
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Sehyeon(Serena) Song

Vancouver,Canada

Summary

I’m a responsible customer service professional with 10 years of experience, known for building strong relationships with customers and coworkers. I have a passion for creating enjoyable experiences in various roles and am dedicated to understanding customer needs to provide tailored solutions that boost satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Gelato Counter Server

Motoretta Gelato
Vancouver, Canada
06.2024 - Current
  • Scoop and serve gelato and prepare coffee drinks to customers in a timely and efficient manner
  • Accurately process transactions, handle cash, and operate the point-of-sale (POS) system
  • Greeted customers and provided menu information.
  • Maintained a clean, organized and stocked work station.

Barista

Cafe Bombom
Seoul, South Korea
01.2023 - 03.2024
  • Prepared beverages for customers quickly and effectively
  • Served coffees, teas, and other beverages
  • Cleaned and managed the entire shop
  • As a manager, I was responsible for managing schedules and part-time employees

Retail Sales Associate

Oliveyoung(Drug strore)
Seoul
08.2018 - 08.2020
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Arranged and organized the stocked items.
  • Processed cash and credit card payments through the POS.

Server

Hinokki(Japanese Cuisine)
Seoul
02.2017 - 08.2018
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.

Skills

  • Greeting customers
  • Product Promotion
  • Menu Memorization
  • Effective Communication
  • Customer Service
  • POS System Operation
  • Cash handling expertise
  • Sales expertise
  • Food safety knowledge
  • Supply Restocking
  • Counter cleaning and sanitation

Personal Information

  • Current valid visa expiration date: March 2025
  • Planning to extend visa
  • Nationality: Korea

Timeline

Gelato Counter Server

Motoretta Gelato
06.2024 - Current

Barista

Cafe Bombom
01.2023 - 03.2024

Retail Sales Associate

Oliveyoung(Drug strore)
08.2018 - 08.2020

Server

Hinokki(Japanese Cuisine)
02.2017 - 08.2018

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Sehyeon(Serena) Song