Brionna Blackwell
Inglewood
Summary
Dynamic customer service professional with extensive experience at Cinemark Howard Hughes, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and upselling techniques, while maintaining high cleanliness standards. Recognized for training new staff and fostering a collaborative team environment to drive operational success.
Overview
9
9
years of professional experience
Work History
Counter Server
Cinemark Howard Hughes
06.2025 - Current
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of work area to adhere to health and safety standards.
- Assisted in training new staff on service protocols and operational procedures for improved team performance.
- Managed food and beverage preparation tasks while adhering to quality control guidelines for product consistency.
- Resolved customer inquiries and complaints promptly, fostering positive guest experiences and loyalty.
- Monitored stock levels of supplies, notifying management of shortages to ensure uninterrupted service delivery.
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Restocked counter supplies, condiments, napkins and silverware.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Trained new employees on procedures, ensuring consistency in service quality across the team.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
Cashier
The Habit Burger Grill
03.2017 - 06.2025
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in training new staff on operational procedures and service standards.
- Collaborated with team members to streamline order preparation and delivery process.
- Monitored inventory levels, ensuring adequate stock of food and supplies during shifts.
- Implemented upselling techniques to enhance customer experience and increase sales opportunities.
- Adhered to safety protocols and food handling guidelines to maintain compliance with health regulations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Metropolitan High School
Los Angeles, CA06.2014
Skills
- Customer service
- Cash handling
- Point-of-sale operation
- Food safety compliance
- Inventory management
- Team collaboration
- Conflict resolution
- Staff training
- Order processing
- Cleanliness maintenance
- Upselling techniques
- Time management
- Payment transaction accuracy
- Health and safety protocols
- Stock replenishment
- Problem resolution
- Multitasking efficiency
- Team player
- Effective communication
- Excellent work ethic
- Cleaning and sanitization
- Customer focused
- Food safety
- Counter cleaning and sanitation
- Product presentation
- Greeting customers
- Accuracy and efficiency
- Safe food handling
- Cleanliness standards
- Cash handling expertise
- Product knowledge
- Food service standards
Accomplishments
- Received consistent positive feedback on Social media app.
- Acknowledged by management for Area of recommendation.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Counter Server
Cinemark Howard Hughes
06.2025 - Current
Cashier
The Habit Burger Grill
03.2017 - 06.2025
High School Diploma -
Metropolitan High School