Sehajpreet Kaur
Kitchener,Ontario
Summary
Accomplished professional with a proven track record at Nordia Inc., enhancing fraud prevention through detailed protocols and innovative investigation techniques. Expert in transaction monitoring and fostering teamwork, I significantly minimized losses and improved customer trust. Skilled in multitasking and communication, I excel in fast-paced environments, ensuring operational excellence and compliance.
Overview
3
3
years of professional experience
Work History
Mobility Loss Prevention (Fraud Prevention)
Nordia Inc.
10.2023 - Current
- Streamlined the fraud investigation process by creating detailed protocols and documentation requirements for all team members to follow consistently.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
NMT Technical Support
Nordia
06.2022 - 10.2023
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Reduced call wait times by effectively prioritizing incoming technical support requests and delegating tasks accordingly.
- Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
- Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience.
Store Supervisor
Petro Canada
09.2021 - 06.2022
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily operations by directing customer service, inventory and sales operations.
Store Manager
Esso
01.2021 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree - PRE-HEALTH SCIENCES PATHWAY TO ADVANCED DIPLOMAS
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2024
Diploma - Diploma of Business
Conestoga College
Kitchener, Canada08.2020
High School Diploma -
Sarvhitkari Sen. Sec. Vidya Mandir
Barnala03.2018
Skills
- Transaction monitoring
- AML Compliance
- Identity Verification
- Investigation techniques
- Fraud Prevention Systems
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Attention to Detail
Languages
English
Full Professional
Timeline
Mobility Loss Prevention (Fraud Prevention)
Nordia Inc.
10.2023 - Current
NMT Technical Support
Nordia
06.2022 - 10.2023
Store Supervisor
Petro Canada
09.2021 - 06.2022
Store Manager
Esso
01.2021 - 08.2021
No Degree - PRE-HEALTH SCIENCES PATHWAY TO ADVANCED DIPLOMAS
Mohawk College of Applied Arts And Technology
Diploma - Diploma of Business
Conestoga College
High School Diploma -
Sarvhitkari Sen. Sec. Vidya Mandir
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