Brinda S

• Collaborate across functions and employ investigative techniques to ensure a secure environment and proactive risk management.
• Spearhead fraud detection and prevention by leveraging advanced technologies for company integrity and client security.
• Conduct thorough risk assessments and implement proactive strategies to mitigate threats and minimize losses.
• Reduced instances of fraud by implementing thorough transaction analysis and investigation techniques.
• Initiated proactive measures to prevent fraudulent activity by conducting thorough background checks on potential clients during the onboarding process.
• Drive adoption of cutting-edge security technologies to enhance operational protection.

• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Tailored communication strategies to different client segments, improving engagement.
• Negotiated favorable terms in client contracts, safeguarding company interests.

• Updated reports, managed accounts, and generated reports for company database.
• Enhanced privacy protection by maintaining strict confidentiality of sensitive company and employee information.
• Increased office efficiency by streamlining administrative processes and implementing time-saving strategies.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Managed daily transaction processing activities, including reconciling accounts, verifying signatures, and processing disbursements.

• Identified and rectified discrepancies in transaction records to maintain accuracy.

• Developed and implemented streamlined procedures to improve

efficiency and reduce processing time.

• Assisted in training new staff members on transaction processing

procedures and systems.

• Collaborated with cross-functional teams to address operational

challenges and enhance customer service.