Mickael Costinas
Montreal
Summary
Fraud prevention specialist with strong analytical mindset, adept at identifying and mitigating risks. Proven track record in leveraging data analysis, investigative techniques, and industry best practices to safeguard assets and ensure compliance. Strong team collaborator who adapts to changing needs, consistently delivering reliable and impactful results. Skilled in communication, problem-solving, and maintaining high ethical standards.
Overview
14
14
years of professional experience
Work History
Fraud Prevention Analyst
CIBC
08.2022 - Current
- Initiated proactive measures to prevent fraudulent activity by conducting thorough background checks on potential clients during the onboarding process.
- Saved company resources by automating manual fraud detection processes using advanced analytics software tools.
- Conducted regular reviews of existing policies and procedures related to fraud prevention, ensuring alignment with industry best practices and regulatory requirements.
Customer Service Representative
CIBC
09.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
ESL Teacher
Wangdek School
08.2018 - 04.2019
- Educated students in basics of English grammar and conversational speaking.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Shift Manager
McDonald's
05.2015 - 09.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
McDonald's
04.2011 - 04.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
License - Applied Linguistics
Lyon 3
Lyon, France01-2017
Skills
- Suspicious activity reporting
- AML compliance
- Investigation techniques
- Cybersecurity
- Ethical standards
- Effective communication
- Dispute resolution
- Case management
- Banking operations
- Loss prevention
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Elementary
Interests
- Avid Reader
- Backpacking and Hiking
- Gym Workouts
- Strategy Games
- Animal Care
- Historical Exploration
- Photography
Timeline
Fraud Prevention Analyst
CIBC
08.2022 - Current
Customer Service Representative
CIBC
09.2019 - 08.2022
ESL Teacher
Wangdek School
08.2018 - 04.2019
Shift Manager
McDonald's
05.2015 - 09.2017
Crew Member
McDonald's
04.2011 - 04.2015
License - Applied Linguistics
Lyon 3
Similar Profiles
Fadi Barakat DiabFadi Barakat Diab
Senior Program Manager at CIBCSenior Program Manager at CIBC
Nakul SapkalNakul Sapkal
Application Developer at CIBCApplication Developer at CIBC
Mujeer AhmedMujeer Ahmed
Project Manager, IT at CIBCProject Manager, IT at CIBC