SEHAJPREET KAUR
Winnipeg,MB
Summary
Self-directed Appointment Coordinator with superb organizational and written and verbal communication skills. More than 3-year background working as appointment coordinator and Dispatcher. Adept at answering multiple phone lines, transferring calls and filing customer records. Types 40 wpm and works with MS ,oasis and samsara software . Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience . Good multitasking Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Appointment Coordinator and Dispatcher
TST-Cf Express
Winnipeg
08.2021 - Current
- Greeted incoming customers and provided customer service support.
- Developed and maintained relationships with potential customers through phone and email conversations.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted customers in selecting available times for appointments that best suited their needs.
- Updated online calendar systems with new appointments and changes to existing ones.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Analyzed customer account information to determine the best approach for cash collect.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Dispatcher
Rai dispatching
Toronto
01.2021 - 08.2021
- Answered phone calls, emails, and other inquiries from customers regarding appointment scheduling.
- Entered data into computer systems to track dispatched items.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Prepared summaries of daily work completed for review by supervisors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Expeditor
Red Lobster
Winnipeg , MB
08.2019 - 01.2024
- Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
- Ensured that all plates were properly garnished before being served to customers.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
- Followed proper safety guidelines when handling hot food items or sharp objects in the kitchen area.
- Informed management of any issues that arose while preparing or expediting orders.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
- Effectively multitasked within fast-paced environment.
Education
POST SECONDARY DIPLOMA - Hospitality Management
Manitoba Institute of Trades And Technology (MITT)
Winnipeg, MB06-2021
Associate of Science - Food Processing
Mata Gujri College
India03-2019
High School Diploma -
BZFS Senior Secondary Public School-high School Di
India04-2018
Skills
- Knowledge of ELD/ City Dispatch/ Inbound and Outbound experience
- Handling accounts and office work, Payroll, filing
- Appointment management
- Data entry expertise
- Analytical and Critical Thinking
- Data Management
- Software Proficiency
- Customer Service
Certification
- CPR and First Aid Training certificate
- WHMIS Certificate
- FOOD HANDLING CERTIFICATE
- Smart choice certificate
- Dispatch certificate (Rai dispatching)
- Manitoba ID- Driver License
Volunteer Experience
Winnipeg Harvest
Timeline
Appointment Coordinator and Dispatcher
TST-Cf Express
08.2021 - Current
Dispatcher
Rai dispatching
01.2021 - 08.2021
Expeditor
Red Lobster
08.2019 - 01.2024
POST SECONDARY DIPLOMA - Hospitality Management
Manitoba Institute of Trades And Technology (MITT)
Associate of Science - Food Processing
Mata Gujri College
High School Diploma -
BZFS Senior Secondary Public School-high School Di
- CPR and First Aid Training certificate
- WHMIS Certificate
- FOOD HANDLING CERTIFICATE
- Smart choice certificate
- Dispatch certificate (Rai dispatching)
- Manitoba ID- Driver License
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