Summary
Overview
Work History
Education
Skills
References
Timeline
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Sehaj

Markham,ON

Summary

Dynamic sales professional with a proven track record at Concentrix, excelling in problem-solving and client engagement. Adept at leveraging Salesforce to drive leads and exceed revenue targets. Known for building strong client relationships and thriving in fast-paced environments, ensuring exceptional customer experiences and achieving key performance indicators.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Concentrix
, India
07.2023 - 08.2024
  • Resolving complex and sensitive issues by using exceptional analytical skill and research.
  • Accountable for problem solving and/or providing unparalleled customer experience through inbound and outbound calls.
  • Addressing, reporting and analytics needs, ensuring data accuracy and integrity.
  • Achieves set goals and maximizing sale opportunities on each call and probing techniques to address customer concern.
  • Ensures service delivered to our customers meets contractual sales goals and other Key Performance indicators (kpi's).
  • Consequently, we exceeded monthly revenue targets by thriving in a dynamic environment.
  • Offer guidance how their product further helps them meet their needs, now and in the future.
  • Offering legendary experience and guidance by using knowledge and resources accurately within the given time span.

Sales Associate

Vestido
, India
  • Provided exceptional customer service by greeting and assisting customers promptly.
  • Handled cash transactions and maintained an accurate cash register.
  • Processed transactions quickly and accurately, ensuring correct payments and change.
  • Assisted with product returns and exchanges, following store policies.
  • Maintained a clean and organized checkout area.
  • Promoted store rewards programs and upcoming promotions to customers.
  • Assisted in inventory management and restocking shelves as needed.
  • Collaborated with team members to ensure a smooth workflow during busy periods.

Education

Electrical Engineering diploma -

Global group of institute
Amritsar, India

Skills

  • Knowledge of computer operating system
  • Knowledge of hardware
  • Knowledge of software
  • Proficient in MS Office
  • Proficient in Salesforce
  • Excellent client engagement skills
  • Multi-tasking
  • Maintaining friendly/professional tone
  • Building client relationships
  • Problem-solving
  • Excellent interpersonal skills
  • Team player
  • Driving leads
  • Engaging with prospects
  • Connecting with referral sources
  • Connecting with centers of influence
  • Highly motivated
  • Confident
  • Punctual
  • Ability to work in fast paced environment

References

Available on request.

Timeline

Customer Service Representative

Concentrix
07.2023 - 08.2024

Sales Associate

Vestido

Electrical Engineering diploma -

Global group of institute

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