Loreta Pangayan
North York,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Proficient Graphic Designer knowledgeable about logos and marketing materials. Clear communicator and collaborative team player with an eye for detail and skill in customer relations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Graphic Designer
Smartbites Digital Printing Services & Party Needs
01.2013 - 11.2021
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Streamlined design processes for increased efficiency and faster project turnaround times.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across all company materials.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Developed creative design for print materials, brochures, banners, and signs.
- Completed final touches for projects such as images sizes and font selection.
- Designed creative digital displays used in online advertising for local businesses.
- Mentored junior designers and provided design guidance to improve standards of overall team output.
- Created logos, illustrations and typography for various organizations.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Education
International Business - Business
Centennial College
941 Progress Ave, Scarborough, ON06.2023
Bachelor of Science - Computer And Information Systems
Philippine Christian University
Manila, Philippines 03.1994
Skills
- Scheduling
- Knowledge of Computer Operating System
- Design skills & knowledge
- Complaint Resolution
- Paperwork Processing
- Data Entry
- Information Security
- Adobe Photoshop
- Quality Assurance Controls
- Microsoft Outlook
- Microsoft Office Suite
- Computer Proficiency
- Microsoft PowerPoint
Languages
English
Professional Working
References
References available upon request.
Timeline
Customer Service Representative
The Home Depot Inc
02.2022 - Current
Graphic Designer
Smartbites Digital Printing Services & Party Needs
01.2013 - 11.2021
International Business - Business
Centennial College
Bachelor of Science - Computer And Information Systems
Philippine Christian University