Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seema

Kitchener,Canada

Summary

Detail-oriented Commerce graduate with a Master's degree and 3 years of experience in financial cash management and client relations. Skilled in processing monetary transactions, conducting audit closeouts, and ensuring regulatory compliance. Ready to leverage strong problem-solving and relationship-building skills as a Customer Service Representative in retail banking.

Overview

3
3
years of professional experience

Work History

Technical Sales Representative

MCI CALL CENTRE
Sydney, Nova Scotia
10.2024 - 03.2026
  • Handled a high volume of client account interactions daily, using active listening to quickly resolve client disputes, troubleshoot product inquiries, and deliver excellent service.
  • Consistently exceeded corporate performance metrics for customer satisfaction (CSAT) score targets and achieved top tier first-call resolution efficiencies.
  • Uphold absolute confidentiality, data integrity, and compliance protocols while securely accessing and adjusting sensitive customer profiles within secure database platforms.
  • Identified underlying client trends and requirements to introduce complementary service features, successfully cross-selling institutional services and digital features.

Cash Supervisor

FOODLAND
Glace Bay, Nova Scotia
09.2022 - 03.2026
  • Directed day-to-day front-end operations, ensuring complete accuracy during the validation, balancing, and daily closeout auditing of multi-lane registers and main vault cash floats.
  • Ensured compliance with cash-handling policies, transaction limits, and anti-fraud measures, reducing potential corporate financial risk.
  • Supervised, scheduled, and trained staff to enhance daily operations and maintain adherence to security procedures.
  • Resolved customer account discrepancies and billing complaints diplomatically, contributing to high retention and client satisfaction.

Education

POST BACCALAUREATE DIPLOMA - BUSINESS MANAGEMENT

Cape Breton University
Sydney, NS

MASTER OF COMMERCE - ADVANCED FINANCE & BANKING SYSTEMS

Guru Nanak Dev University
India

BACHELOR OF COMMERCE - ACCOUNTING & PRINCIPLES OF AUDITING

Guru Nanak Dev University
India

Skills

  • Cash Management & Balancing
  • Financial Record Auditing
  • Regulatory Compliance
  • Client Relationship Management
  • Conflict Resolution & De-escalation
  • High-Volume Inbound Call Support
  • Data Security & Privacy Protocols
  • Team Leadership & Peer Training
  • Digital Banking Platform Navigation
  • Numerical Accuracy & Data Entry
  • Account Queries & Troubleshooting
  • Effective Communication Skills
  • Asset Protection & Fraud Mitigation
  • Time Management & Prioritization

Timeline

Technical Sales Representative

MCI CALL CENTRE
10.2024 - 03.2026

Cash Supervisor

FOODLAND
09.2022 - 03.2026

POST BACCALAUREATE DIPLOMA - BUSINESS MANAGEMENT

Cape Breton University

MASTER OF COMMERCE - ADVANCED FINANCE & BANKING SYSTEMS

Guru Nanak Dev University

BACHELOR OF COMMERCE - ACCOUNTING & PRINCIPLES OF AUDITING

Guru Nanak Dev University
Seema