Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Akshay Kohli

Summary

Currently working as a Sales representative at IO Solutions call centre, having experience of One plus year.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on responsibilities and duties to meet company's goals. Looking for a full time/ part time roles in Sales/ warehouse.

Overview

5
5
years of professional experience

Work History

Technical Sales Representative

IO Solutions Call Center
04.2023 - Current


  • Recommended plans and solutions according to customer's need and explained features and costs to help customers make educated buying decisions.
  • Calculated correct order totals, updated accounts, and maintained positive relation.
  • Maintained customer satisfaction with focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Upsold products and services, increasing average transaction value and revenue generation.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Team Member

Tim Horton's
10.2022 - 02.2023
  • Delivered prompt, friendly customer service.
  • Preparing food and beverages on time and exceeding standards in all internal quality check.
  • Assisting team members to perform tasks.
  • Baking goods for order fulfillment.
  • Speedy operation of cash register without shortages.
  • Unloading the delivery truck to maintain stock inventory.

Warehouse Worker

Amazon
08.2021 - 02.2023
  • Picking orders instructed by the company's system with accuracy and efficiency.
  • Arranging bins and products/items carefully.
  • Ensuring safe work environment for everyone.
  • Lifting and carrying of products and material up to 50 lbs.


Process Associate

Genpact Stellar 135 Building
04.2019 - 12.2020
  • Processing on shore customers file accurately and keeping their personal information confidential.
  • Auditing the work of coworkers before sending to the customers to achieve quality goals.
  • Providing excellent customer service to onshore clients in fast and professional manner.
  • Collaborating with team to achieve monthly targets.
  • Reporting work done in MS-excel on daily basis for management for tracking purpose.
  • Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.


Education

Post Baccalaureate Diploma - Operations And Supply Chain Management

Kwantlen Polytechnic University
Surrey, BC
08.2022

BBA - International Business

Amity University
Noida, India
05.2018

Skills

  • Product and service knowledge
  • Customer Retention
  • Sales closing
  • Teamwork and Collaboration
  • Problem solving abilities
  • Cash Handling
  • Attention to Detail
  • Strong Work Ethic
  • Cargo Handling

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

Technical Sales Representative

IO Solutions Call Center
04.2023 - Current

Team Member

Tim Horton's
10.2022 - 02.2023

Warehouse Worker

Amazon
08.2021 - 02.2023

Process Associate

Genpact Stellar 135 Building
04.2019 - 12.2020

Post Baccalaureate Diploma - Operations And Supply Chain Management

Kwantlen Polytechnic University

BBA - International Business

Amity University

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Akshay Kohli