Sebastien Christie
Beaconsfield,Canada
Summary
As a dynamic and perfectly bilingual hotel management student with a passion for the hospitality industry, I'm aiming for a summer internship at the reception as a front desk agent. Skilled in fast-paced, demanding environments, I'm determined to enrich your team through effective collaboration and excellent customer service, adding value with my enthusiasm for hospitality.
Overview
8
8
years of professional experience
Work History
Front Desk Agent Intern
Hôtel Le Germain Montréal
06.2023 - 10.2023
- Excellence in managing customer requests and proactively resolving problems, contributing to a significant improvement in the customer experience.
- Major contribution to the sale of a $9,000 suite at the Montreal Grand Prix.
Front Desk Agent
Embassy Suites by Hilton Montreal Airport
02.2023 - 06.2023
- Effectively manage customer reception, including check-in and check-out procedures, and maintain fluid communication with other departments for smooth coordination of hotel services
- Managing customer complaints and ensuring customer satisfaction.
Bartender
Aya Cuisine Libanaise
03.2022 - 12.2022
- Expert in creating and serving high-end beverages in a refined catering environment.
- Responsible for setting up and closing down the restaurant, ensuring operational efficiency.
Bartender
Baton Rouge Restaurant
09.2021 - 09.2022
- Expert in the preparation of all drinks and cocktails, including specialities such as cappuccinos and espressos.
- Dessert design and presentation, enhancing the culinary experience.
Strategic Commercial Pricing Intern
Pratt & Whitney Longueil
01.2020 - 04.2020
- Organization of engine price databases and updating of data visualizations for management.
- Innovative ways of presenting pricing data to support strategic decision-making.
Busboy
Towne380
10.2019 - 01.2020
- Maintaining cleanliness and order in catering areas, ensuring a spotless environment.
Salesforce - Data Management Intern
Bombardier Aerospace
08.2018 - 04.2019
- Manage and update company data in Salesforce, ensuring the accuracy of CRM records.
Electronic Sales Associate
Costco Wholesale
10.2015 - 08.2018
- Improved customer satisfaction through a friendly, knowledgeable approach to sales support.
Education
Diploma of Collegial Studies (DEC) - Hotel Management Techniques
Institut De Tourisme Et D'hôtellerie Du Québec
Montreal, QC06.2025
BCom (Bachelor of Commerce) - Marketing
John Molson School of Business, Concordia
Montreal, QC06.2022
Diploma of Collegial Studies (DEC) - Commerce
John Abbott College
Montreal, QC05.2017
High School Diploma -
Loyola High School
Montreal, QC06.2015
Skills
- Fast learner, adapting easily to new challenges
- Outgoing and friendly, with a natural talent for interpersonal relations
- Strong problem solver, effective in resolving incidents in real time
- Dedicated to team success, with a collaborative spirit
- Professional and courteous guaranteeing a welcoming experience for guests
- Proficient in Opera Cloud
Languages
English
Native or Bilingual
French
Native or Bilingual
Hobbies
- Passion for cooking
- Cinema
- Traveling
Timeline
Front Desk Agent Intern
Hôtel Le Germain Montréal
06.2023 - 10.2023
Front Desk Agent
Embassy Suites by Hilton Montreal Airport
02.2023 - 06.2023
Bartender
Aya Cuisine Libanaise
03.2022 - 12.2022
Bartender
Baton Rouge Restaurant
09.2021 - 09.2022
Strategic Commercial Pricing Intern
Pratt & Whitney Longueil
01.2020 - 04.2020
Busboy
Towne380
10.2019 - 01.2020
Salesforce - Data Management Intern
Bombardier Aerospace
08.2018 - 04.2019
Electronic Sales Associate
Costco Wholesale
10.2015 - 08.2018
Diploma of Collegial Studies (DEC) - Hotel Management Techniques
Institut De Tourisme Et D'hôtellerie Du Québec
BCom (Bachelor of Commerce) - Marketing
John Molson School of Business, Concordia
Diploma of Collegial Studies (DEC) - Commerce
John Abbott College
High School Diploma -
Loyola High School
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