Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Sebastian Toledo

Saint-Laurent

Summary

Professional with strong background in customer interactions and service solutions and sales. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Grainger Canada
05.2023 - Current
  • Responded promptly to customer inquiries via phone, email and chat.
  • Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
  • Demonstrated empathy and active listening skills to understand customer needs and provide personalized solutions.
  • Actively learn more about Grainger`s internal processes and different departments.
  • Collaborate with internal business partners such, Field Support, Sourcing, Financial, among others.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Web Developer

Freelancer / Rekos Agency
01.2025 - Current
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.

Sales Representative

IKEA
01.2020 - 05.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Sales Associate

Empire Canada
06.2017 - 12.2019
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Education

Bachelor of Science - Informatique

UQAM
Montreal, QC

DEC - Human Sciences (General Program)

Cégep Saint-Laurent
Saint-Laurent
05-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Cooking
  • Web Development and Design
  • Learning new cooking techniques and expanding my culinary skills
  • I like trying new recipes and food trends
  • Participating in cultural exchange programs and homestays
  • Food Tourism

Timeline

Web Developer

Freelancer / Rekos Agency
01.2025 - Current

Customer Service Representative

Grainger Canada
05.2023 - Current

Sales Representative

IKEA
01.2020 - 05.2023

Sales Associate

Empire Canada
06.2017 - 12.2019

Bachelor of Science - Informatique

UQAM

DEC - Human Sciences (General Program)

Cégep Saint-Laurent

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Sebastian Toledo