Sebastian Masotti
Hamilton,Canada
Summary
Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fine Dining and Event Server
Buffalo Mountain Lodge
01.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Suggested wine pairings to go with specific menu items.
Sales Intern
PepsiCo
06.2023 - 11.2023
- Managed customer expectations and helped navigate sales processes.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported client acquisition strategies with pipeline management and lead qualification.
- Contributed to a positive team environment by actively participating in weekly sales meetings and sharing innovative ideas.
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
Bartender/Server
Crabby Joe’s Bar and Grill
09.2021 - 05.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Customer Service Sales
Hamilton Tiger-Cats Stadium
01.2015 - 12.2019
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
Education
Business Diploma - Sales And Marketing
Fanshawe College Lawrence Kinlin School of Business
London, ON04-2023
Skills
- Sales expertise
- POS system operations
- Strong communication skills
- Fine dining experience
- Exceptional customer service
- Advanced wine knowledge
- Food safety training
- Bottle service
- Party service experience
- Specials promotion and upselling
Certification
- ServSafe Food Handler's Certification
- SmartServe and ProServe Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Fine Dining and Event Server
Buffalo Mountain Lodge
01.2024 - Current
Sales Intern
PepsiCo
06.2023 - 11.2023
Bartender/Server
Crabby Joe’s Bar and Grill
09.2021 - 05.2023
Customer Service Sales
Hamilton Tiger-Cats Stadium
01.2015 - 12.2019
- ServSafe Food Handler's Certification
- SmartServe and ProServe Certification
- First Aid Certification
- CPR/AED Certification
Business Diploma - Sales And Marketing
Fanshawe College Lawrence Kinlin School of Business
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