Sean Yukun Liu
Markham,ON
Summary
A dynamic professional with 6 years of experience in Sales, Marketing Management, Customer / Guest Relationship Management to Business Development. Enthusiastic and self-motivated professional with excellent communication and interpersonal skills. A quick learner who can prioritize task and work efficiently whilst remaining flexible. Aspire to become a better professional with growing experience and hence looking forward to pursuing an exciting career in Sales.
Overview
10
10
years of professional experience
Work History
Sales Associate
Michael Hill
03.2024 - Current
- Customers focus with the ability to maintain multiple client relationships in a fast-paced environment.
- Perform store operations alongside and in the absence of the Store Manager.
- Ability to deliver results in a driven and/or highly measured environment with an understanding of KPIs.
- Collaborated with team members to create and execute successful promotional events, boosting store traffic and sales.
Client Experience Coordinator
Cartier
08.2023 - 03.2024
- Resolved customer inquiries via phone resulting in 30% increase in customer satisfaction ratings.
- Assisted customers with product inquiries, complaints, and refunds resulting in 20% increase in customer satisfaction ratings. Upsold products resulting in 15% increase in overall sales.
- Collaborated with warehouse team to ensure timely and accurate order fulfillment.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Assistant Store Manager(Since Feb 2023)
Peoples Jewellers-(Signet Group)
10.2017 - 07.2023
- Assisted Manage $5.5 million retail location in regional mall.
- Generated sales and set sales records above targets exceeded monthly sales targets by 45%, generating $1.2million annual sales for company.
- Achieved Signet Diamond Elite Club status for exceeding sales targets for 4 consecutive years.
- Focused on customer satisfaction, helped to attain 100% NPS score.
- Lead and develop team members to bring out the best in everyone and support the business by developing talent from within.
- Provided high-profile luxury customer service with confidence, grace, offering personalized recommendations, fostering loyalty, and conducting post-sale follow-up for satisfaction and long-term connections.
- Handled customer complaints, resolved issues, and provided solutions to meet changing needs.
- Maintained and achieved high-level store monthly quota in personal sales.
General Construction Worker& Assistant Manager
Alex Chong Building And Renovations Incorporated
01.2014 - 08.2017
- Develop positive, helpful and friendly environment to ensure positive customer experience.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Create and maintain good customer relationships by managing over 20 customer calls per day.
Education
GSI Gemological Science International Certificate -
Gemological Science International
2022
DCA Certified Diamontologist -
Diamond Council of America
2019
Construction Engineering Technician Diploma - Construction Engineering Technician
Fanshawe College
2016
Skills
- Extensive knowledge and passion for High Jewelry, Art & Culture
- Experience with luxury products and sales
- Exceptional customer service and interpersonal skills
- Proficient in handling daily maintenance and operations
- Familiarity with POS systems and administrative tasks
- Multilingual: Fluent in English and Chinese (Mandarin)
Timeline
Sales Associate
Michael Hill
03.2024 - Current
Client Experience Coordinator
Cartier
08.2023 - 03.2024
Assistant Store Manager(Since Feb 2023)
Peoples Jewellers-(Signet Group)
10.2017 - 07.2023
General Construction Worker& Assistant Manager
Alex Chong Building And Renovations Incorporated
01.2014 - 08.2017
GSI Gemological Science International Certificate -
Gemological Science International
DCA Certified Diamontologist -
Diamond Council of America
Construction Engineering Technician Diploma - Construction Engineering Technician
Fanshawe College
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