Attentive and analytical professional with experience handling serious injury and complex catastrophic claims with a focus on customer service.
Overview
21
21
years of professional experience
Work History
Accident Benefits Specialist
Oatley Vigmond
05.2018 - Current
Manage catastrophic SABs claims in addition to claims involving serious orthopedic injuries and brain injuries.
Assemble community rehabilitation teams, monitor & manage funding, file LAT applications and resolve disputes with insurers.
Review recent case decisions to proactively manage files.
Provide excellent client service and support.
Negotiate accident benefit settlements with insurers.
Life Care Planner
Consulting Company, Power Rehabilitation & Consulting Inc
06.2011 - 05.2018
Completed over 100 Future Cost of Care reports
Analyzing, evaluating and cross-referencing data contained in medical records and expert reports in order to make conclusions about future care needs of clients.
Testified in court and have been deemed an Expert Witness as a Life Care Planner.
Provided rehabilitation services in the community to clients who had suffered brain injuries, spinal cord injuries and orthopedic injuries.
Accident Benefits Specialist
Oatley Vigmond
01.2006 - 06.2011
Manage catastrophic SABs claims in addition to claims involving serious orthopedic injuries and brain injuries.
Assemble community rehabilitation teams, monitor & manage funding, file LAT applications and resolve disputes with insurers.
Review recent case decisions to proactively manage files.
Provide excellent client service and support.
Negotiate accident benefit settlements with insurers.
Accident Benefits Adjuster
TD Insurance Meloche Monnex
01.2003 - 01.2006
Reserved and proactively managed a caseload that included catastrophic claims.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Provided verbal and written updates to the large loss committee.
Investigated suspicious claims and collaborated with the SIU department on files that needed further analysis.
Education
Doctorate of Chiropractic -
Northwestern Health Science University
Bloomington, MN
1999
Certificate in Life Care Planning -
University of Florida
Florida
2011
Bachelor of Science -
University of Guelph
Guelph, ON
1995
Skills
Active Listening
Decision Making
Analytical
Medical Terminology
Complex Problem-Solving
Microsoft Word
Report Writing
Professional Development
Claims Negotiation
Customer Service
Languages
English
Timeline
Accident Benefits Specialist
Oatley Vigmond
05.2018 - Current
Life Care Planner
Consulting Company, Power Rehabilitation & Consulting Inc