Monang Rajendrakumar Patel
Barrie,ON
Summary
- Resourceful Accident Benefits Adjuster known for high productivity and efficient task completion. Skilled in claims investigation, policy interpretation, and negotiation, ensuring fair and timely settlements. Excel in communication, problem-solving, and decision-making, facilitating smooth operations in challenging environments.
- Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
10
10
years of professional experience
Work History
Accident Benefits Adjuster
Wawanesa Mutual Insurance Company
North York, ON
09.2023 - Current
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Researched relevant legislation and policy provisions to ensure accurate determination of benefit entitlement.
- Prepared comprehensive written reports outlining findings from investigations.
- Developed action plans for handling difficult cases or those involving multiple parties.
- Participated in meetings with clients to discuss claim progress and provide updates.
- Collaborated with team members from various departments within the organization on projects related to accident benefits adjudication processes.
Insurance Advisor
TD Insurance
Markham, ON
02.2022 - 09.2023
- Think Like a Customer by asking questions and actively listening and effectively offer product solutions to clients on every call, delivering legendary experiences and trusted advice.
- Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to Canadian families.
- Identifying nature of the policy and set the policy based on the client needs which is in interest for both Insurer and client (Selling Peace of Mind).
- Employed assumptive sales techniques to efficiently close and process sales.
- Gathered, organized and analyzed information to support written reports.
- Documentation, Record keeping, Excellent computer skills, professional and Ethical.
- Wellness SME (creating a wellness tips and recommendation every week for team).
- Focusing on team efforts for reaching team targets.
Physiotherapy Aide
Fairvern Nursing Home
Huntsville, ON
08.2021 - 01.2022
- Approaching the resident with best communication skill
- Perform exercise and follow the protocol prepared by Physiotherapist
- Understanding medical reports and referrals
- Reporting any changes to the client health to Registered Physiotherapist
- Documentation
- Record keeping
- Computer skill (Point click care, Microsoft office, Activity Pro, Adobe)
- Excellent writing skill (Email, Charting, Making notes)
- Professional behavior with responsible communication
- Attaining the care conference and solve the client concern with best possible answer
- Organizing preventive meetings fulfilling client needs.
Physiotherapy Assistant
Achieva Health
Huntsville, ON
01.2020 - 07.2021
- Approaching the resident with best communication skill
- Perform exercise and follow the protocol prepared by Physiotherapist
- Understanding medical reports and referrals
- Reporting any changes to the client health to Registered Physiotherapist
- Documentation
- Record keeping
- Computer skill (Point click care, Microsoft office, Activity Pro, Adobe)
- Excellent writing skill (Email, Charting, Making notes)
- Professional behavior with responsible communication
- Attaining the care conference and solve the client concern with best possible answer
- Organizing preventive meetings fulfilling client needs.
Customer Experience Associate
Walmart, Bayfield
Barrie, ON
11.2019 - 04.2020
- Receiving the call from the customer and provide their order through dispensing
- Greeting the customer and fulfilling their needs and expectation
- Picking the products at the request of customer and provide best support
- Dispensing and returning the online products
- Problem solving for customer complains with best approach
- (Missing product or wrong product)
- Excellent communication skill on regular calls and operating the device system.
Intervention Based Home Visits (O.T)
Home Visits
Anand, India
01.2017 - 01.2018
- Visiting client's residence based on the referrals
- Understanding medical terminology (Anatomy, Physiology, Psychological and Recreational)
- Assessing the client needs based on medical condition and functional restriction
- Reviewing the Medical reports and recommendation from the Physician and other medical professionals
- Developing the treatment protocol based on investing client condition
- Assessment, Scales, Measuring functionality
- Negotiation with client for home modification and scheduling the activity protocol
- Follow up in scheduled manner to determine the progress
- Documentation/Record keeping.
Chemist Pharmacy customer experience manager
Narayan Chemist
Anand, India
01.2015 - 01.2018
- Greeting the customer and fulfilling their needs and expectation
- Answering incoming calls (prescription drop off, checking the availability of products)
- Placing the order on calls (Inventory, returning expired products)
- Operating computer system (Data entry, making invoice)
- Customer support with best solution
- Organizing the products and maintain the cleanliness.
Education
Associate of Applied Science - Fitness And Health Promotion
Georgian College
Barrie, ON, Canada04.2020
Bachelor of Science - Bachelor of Occupational Therapy
SMT K.P Patel Institute of PT And OT
Anand, Gujarat, IND, India01.2018
Skills
- Knowledge of Insurance Regulations
- Empathy and Compassion
- customer Service Skills
- Good decision-making skill
- communication skill
- Negotiation and Settlement Skill
- Attention to Detail
- Multitasking
- Analytical Skills
- Problem-solving abilities
- Client Counseling
- Report writing
- Medical terminology specialist
- Time Management
- Task – oriented
- Conference lead (organizing and writing minutes)
- Benefit entitlement determination
- Risk management
Interests
- Awards/ conference , Best poster presentation award Participated in national conference in All India Occupational Therapists’ Association. 53 rd annual national conference held at Chennai India.
- Conference attained. Participated and attained 52nd Annual National Conference of AIOTA in OTICON’2015 At AIIMS, New Delhi. Participated and attained 53rd Annual National Conference of AIOTA in OTICON’2016 At SRM college of occupational Therapy, SRM University, Chennai.
- The documents and References are provided as per the request. I hereby declare that the above-mentioned information is true and best of my knowledge. Thank you. Internal
Timeline
Accident Benefits Adjuster
Wawanesa Mutual Insurance Company
09.2023 - Current
Insurance Advisor
TD Insurance
02.2022 - 09.2023
Physiotherapy Aide
Fairvern Nursing Home
08.2021 - 01.2022
Physiotherapy Assistant
Achieva Health
01.2020 - 07.2021
Customer Experience Associate
Walmart, Bayfield
11.2019 - 04.2020
Intervention Based Home Visits (O.T)
Home Visits
01.2017 - 01.2018
Chemist Pharmacy customer experience manager
Narayan Chemist
01.2015 - 01.2018
Associate of Applied Science - Fitness And Health Promotion
Georgian College
Bachelor of Science - Bachelor of Occupational Therapy
SMT K.P Patel Institute of PT And OT
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