Summary
Overview
Work History
Education
Skills
Timeline

Sean O'Neill

Glace Bay,Nova Scotia

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.


Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.


Dedicated 911 Dispatcher offering five years of related experience. Familiar with managing emotions and staying clear-headed under pressure.



Overview

9
9
years of professional experience

Work History

911 Dispatcher

Cape Breton Regional Municipality
Sydney, NS
02.2018 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch police, fire and paramedics while tracking data in real-time.
  • Relayed latest information to first responders.
  • Multi-tasked between gathering information and speaking to first responders in real time.
  • Completed appropriate forms for adding information to Canadian Police Information Centre (CPIC).
  • Made audio tapes for court hearings.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Directed responders by using assigned mapping systems in our Computer-Aided Dispatch (CAD) and 911 Mapping System for timely emergency attendance.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations and to gather essential information quickly.
  • Followed established protocols for professional handling of emergency situations.
  • Proved successful working in fast-paced environment.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Acting supervisor on number of occasions per year since 2020.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Worked over 2000 overtime hours in five years.
  • Was Joint Occupational Health and Safety Committee representative.
  • Attended Nova Scotia First Responder's Mental Health Conference September 13-14, 2022.
  • Worked Hurricane Fiona, numerous snowstorms, active shooter incident, domestic disputes, burning buildings, motor vehicle accidents and incidents in rural wooded areas.
  • Courses finished include:

St. John Ambulance First Aid CPR & AED Level A

Expiry October 6, 2024

Indigenous Awareness Course

Canadian Police Knowledge Network

WHMIS 2015 for Workers

Canadian Centre for Occupational Health and Safety

Mental Health: Signs, Symptoms and Solutions

Canadian Centre for Occupational Health and Safety

Pandemic Planning Exam

Canadian Centre for Occupational Health and Safety

Office Ergonomics

Canadian Centre for Occupational Health and Safety

Active Shooter Incidents for Public Safety Communications

APCO International

Communication Training Officer

APCO International

ICS I-100

Incident Command System Canada

Trivia Host

Main Event
Glace Bay, Nova Scotia
05.2015 - 12.2019
  • Researched 75 original and diverse questions on weekly basis.
  • Entertained audience.

Broadcaster

Coastal Radio Cooperative
Glace Bay, Nova Scotia
04.2016 - 03.2018
  • Select and introduce music for broadcast and read commercial and public service announcements.
  • Broadcast accurate news, sports and weather information after conducting own research.
  • Delivered hourly newscast promptly at top of the hour working under on deadline.
  • Call sources for original reporting.
  • Contributed weekly interview to current affairs show Dialogue.
  • Interview subjects include Tim Houston, Jason MacLean, Mike Ranta, Nathan Boone and Pam LeJean

Sports Columnist

Cape Breton Post
Sydney, Nova Scotia
11.2015 - 05.2016
  • Wrote bi-weekly column after conducting own research.
  • Covered Cape Breton Screaming Eagles playoff games in 2016.

Office Coordinator/Writer

The Chronicle Herald
Sydney, Nova Scotia
04.2014 - 01.2015
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Sold subscriptions and entered data.
  • Wrote weekly articles for weekly paper by conducting interviews and taking photographs.

Education

Bachelor of Arts - Journalism

St. Thomas University, Fredericton
05.2012

Bachelor of Arts - Community Studies

Cape Breton University, Sydney
05.2008

Skills

  • Teamwork and Collaboration
  • Service Delivery
  • Information Documentation
  • Efficient Service
  • Data Entry
  • Emergency Call Routing
  • Information Intake
  • Map Reading Skills
  • Computer-Aided Dispatching
  • Conflict Resolution
  • Verbal and Written Communication
  • Agency Referrals

Timeline

911 Dispatcher - Cape Breton Regional Municipality
02.2018 - Current
Broadcaster - Coastal Radio Cooperative
04.2016 - 03.2018
Sports Columnist - Cape Breton Post
11.2015 - 05.2016
Trivia Host - Main Event
05.2015 - 12.2019
Office Coordinator/Writer - The Chronicle Herald
04.2014 - 01.2015
St. Thomas University - Bachelor of Arts, Journalism
Cape Breton University - Bachelor of Arts, Community Studies
Sean O'Neill