Sean McCune
Courtenay
Summary
Dynamic and results-oriented professional with extensive experience at BC Ferries Inc, excelling in customer service and cash handling. Demonstrated ability to enhance customer satisfaction and maintain financial integrity, showcasing strong interpersonal skills and accurate data entry.
Overview
29
29
years of professional experience
Work History
Ticket Agent
BC Ferries Inc
05.2018 - 02.2025
- Monitored ticket sales and provided detailed reports to management.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
- Sold, printed, and issued tickets.
- Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
- Answered customer inquiries.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Provided exceptional service during high-pressure situations such as overbooked sailings or severe weather events.
Deckhand
BC Ferries Inc
09.2008 - 05.2018
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Communicated clearly, concisely and politely with passengers and crew members.
- Acted as an essential member during firefighting scenarios by utilizing knowledge in containment techniques; preventing extensive damages from occurring onboard the ship.
- Assisted deck officers with communications and safety procedures.
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
- Supported loading and unloading processes, ensuring proper car loading and minimized risk of damage.
Deckhand
BC Ferries
02.1996 - 09.2008
- Supported loading and unloading processes, ensuring proper car loading and minimized risk of damage.
- Operated and monitored propulsion and steering systems.
- Enhanced safety on deck by consistently following rigorous safety protocols and conducting regular equipment checks.
- Supported vessel security measures by participating in regular security patrols and drills.
Education
Automotive Repair Pre Apprenticeship Certificate
Vancouver Island University
Powell River, BC06-1992
Skills
- Patience and tolerance
- Accurate data entry
- Customer Service-oriented
- Data entry
- POS systems
- Ticket sales
- Strong interpersonal skills
- Cash handling experience
- Quick thinking
- Multitasking Abilities
- Reliability
- Critical thinking
Languages
English
Native or Bilingual
Timeline
Ticket Agent
BC Ferries Inc
05.2018 - 02.2025
Deckhand
BC Ferries Inc
09.2008 - 05.2018
Deckhand
BC Ferries
02.1996 - 09.2008
Automotive Repair Pre Apprenticeship Certificate
Vancouver Island University
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